The Gym Group London East Ham High Street Reviews Summary

Maintenance and Equipment Condition

Pros:

• "Ensuring that gym equipment is in good working order reflects positively on The Gym Group and fosters a sense of trust and loyalty among its members."
• "Great local gym for a reasonable price, large selection of dumbbells, machines and racks."
• "After being closed for 15 days for a refurb, I can honestly say it was worth the wait, waiting for the gym to reopen. The staff friendly, welcoming, brand new lockers, flooring and an amazing new layout of the equipment."
• "Neat and well maintained gym with friendly and professional trainers."

Cons:

• "The absence of rubber pads on the iron bars presents a significant safety concern for members."
• "However since the recent refurbishment the whole weight area is covered in a spongey foam, resulting in a massive loss of stability during lifts and increasing the risk of injury dramatically."
• "The gym group is not taking any action to repair this issue. Hand dryer in upstairs is not working. The lockers in the upstairs not working properly."
• "The places says on Google closes at 10 pm and the trainers asks everyone to leave at 10 pm as he wants to run home. Please either edit the timings or else explain your trainers that gym should be closed at 10 pm."

Staff and Personal Trainers

Pros:

• "Very vibrant community, friendly staff and a good array of equipment."
• "Friendly and knowledgeable staff such as Bob create a great atmosphere for training and offer PT options too."
• "The gym group is a very welcoming environment where I feel comfortable and free to work out, and personal trainer Ansar is a great trainer."
• "Sunny Singh manager is very friendly and supportive. It's my first day in the gym and my pin wasn't working, I got the instant support and he gave the tour to the gym, which made easy for me to use the gym."

Cons:

• "I was expecting change of equipment no luck still old Easy Gym equipment plus kettle bells moved to free weights section which is closed after 10pm."
• "The staff are horrible, myself and I know others who they just got banned, for absolutely doing nothing! When you contact them they ignore you. Horrible experience, got banned for no reason."
• "Management are terrible, the manager is very aggressive and pushy. A lot of the equipment does not work, and it is often left unkept."
• "Staff are great but facilities are below standard. Limited free weights section, always cramped. Barbells are old and grip has disappeared on most."

Cleanliness and Hygiene

Pros:

• "One of the best gym in London, very clean and the staff are all very helpful and always ready to help you with any information."
• "Gyms aren't always the most fun place to be but I do love coming here. The gym staff are so friendly and helpful and bring such great energy to classes as well as always pepping you up when you need the extra lift! The gym is kept clean and the staff also make a proactive effort to make sure other members clean up after themselves."
• "Very beautiful gym, very clean. Love the people from this gym, they are so motivated."
• "The gym group East ham high Street London is a very lovely place for workout all the equipment are clean and everywhere is cleaning spray and tissues are available."

Cons:

• "Cons: Lack of mirrors in squat area, can get very busy in the weekday evenings, toilets are really messy as patrons are not cleaning after themselves leading to need for cleaning all the time."
• "The male toilet upstairs is sooo pathetic. The toilet flush is not working properly. Some time we can't even use the toilets properly because of the smell."
• "The gym group is not taking any action to repair this issue. Hand dryer in upstairs is not working. The lockers in the upstairs not working properly."
• "The gym's owners are too lazy to fix up the broken exercise equipment! I've got one thing to say to the whole of East London FIX UP YOUR STREETS, SHOPS, RESTAURANTS, GYMS! STOP BEING CHEAP LAZY IDIOTS!"