Address: 73 Baycliff Rd, Liverpool, L12 6QT, United Kingdom
Phone: +441512282200
Rating: 4.8
based on 206 reviews.
Professionalism and Comfort
Pros:
"Dr Winston & dental nurse were both highly professional keep me informed every step of the way as what was happening as they were taking my tooth out."
"Doctor Khan numbed my mouth - which actually went well, felt next to nothing."
"Put at ease straight away, didn't feel any pain throughout the extraction or the needles."
"Dr Winton was amazing put me at ease from the minute I walked into the room, tooth was removed within 5 minutes with no fuss and no need for stitches."
"The procedure was very clear and quick with no pain."
"Dr Winston removed any fear I had and provided calmness throughout the session."
"Very swift, nearly painless, and confident extraction."
Cons:
"Dr Khan seems to do the bare minimum during each appointment I've had with him."
"I am now searching for another practice as I'm not satisfied with Baycliff."
"I didn’t like the pressure and yes he used drill and cut gum but I didn’t feel a thing."
"Dr Khan didn’t say hello, didn’t look up from the screen when I came into the room, it was silent for a good few minutes which was rather uncomfortable."
"And there is a few bad reviews of Dr Khan."
"They seemed to only care about money from the start, selling me teeth whitening despite gum recession."
"I needed a routine filling but was told to make another appointment to have it done, when he could have done it while I was already there."
Facility and Staff
Pros:
"It's got a welcoming reception area and the treatment rooms are pristine!"
"Clean, friendly and professional dental surgery! I highly recommend!"
"The practice looks so modern and new I felt like I'm in the future."
"The practice was very clean and looked brand new."
"The treatment room was comfortable, clean, spotless like walking into a hotel."
"The ambiance of the clinic is so nice and comforting, clean and very stylish."
"The place was immaculately clean and the reception staff were very friendly."
Cons:
"I had the worst experience at this surgery, from staff to service."
"Do they not have a duty of care to their patients if they havent paid for their treatment?!"
"All good but if you're on benefits they rush you."
"Unprofessional, unhelpful and I think I may have dodged a bullet here."
"I often don't get called in until 20-30 minutes after the appointment time."
"First of all my gums had a terrible reaction to the serum so much so I could only get halfway through the course."
"I wish I could recommend this place like all the other fantastic reviews but I was let down."
Customer Service and Aftercare
Pros:
"Fantastic service."
"Even a few hours later I received a message to give me a full breakdown of aftercare instructions."
"His fantastic assistant give me a good brief on my aftercare."
"The receptionist always gives you a call a few days prior to your appointment which is very helpful."
"Received fantastic treatment for a very nervous impacted wisdom tooth extraction."
"Everyone was great and made me feel so at ease, everything was explained to me and I was given lots of information for my after care."
"All the staff are professional, friendly and very good at listening to your needs or concerns."
Cons:
"I am curious if this is because I'm an NHS patient."
"My mother attended as an NHS patient and couldnt have been treated worse."
"Nobody had called to let me know and I was told by a lovely lady at the reception that they weren't accepting new patients until September probably on the NHS as the system had changed."
"Referred by my dentist on 17/5/ 23... they said they can’t find my records."
"Dr khan wouldnt ever call him back or was always busy or couldnt reply or take a call."
"Broke my tooth on 20th May... My next appointment is now 26th July 2 months after this happened."
"I think for the money I spent and having some time to reflect I just expected more by the way of customer service and because of that I won’t be back."