Clarendon Dental and Orthodontic Practice - Portsmouth Reviews Summary

Category: Dentist

Address: 23 Clarendon Rd, Southsea, Portsmouth, Southsea PO5 2ED, United Kingdom

Phone: +442392825955

Rating: 4.8
based on 119 reviews.

Customer Service

Pros:

  • "The waiting room is relaxing, clean and comfortable - very helpful when a dentist trip makes you anxious."
  • "The manager kindly informed me of a 10 minute delay before my appointment and immediately gave me a voucher for compensation."
  • "I always enjoy coming to see the team at Clarendon Dental. They are always friendly and professional with all the update expertise and advice to offer."
  • "Professional, welcoming, and spotlessly clean dental surgery. The receptionists are very polite and helpful."
  • "I received excellent care when I visited for a routine 6 monthly check up and hygienist's appointment."
  • "The reception team, the hygienist Isabella and Dr Katarzyna are exceptionally efficient and professional."
  • "The staff is amazing, super friendly and professional. I feel well look after as a customer and patient."
  • "This dental practice is FANTASTIC -from reception to all the dental staff you are in excellent hands and shown such kindness."

Cons:

  • "It was disappointing that the portable inductive loop was unusable. The loop battery had not been kept in a charged condition."
  • "If I could have given a zero star rating I would have done so. I miss an appointment the day after my little dog passed away and they are still chasing me for a £20 fee."
  • "Was greeted by what seemed like a pretentious receptionist."
  • "However, the continued charges and lack of any information from the reception staff were very disappointing."
  • "My dentist and his assistant are delightful and friendly but at my last visit some official from upstairs suggested I was being disrespectful."
  • "Another New dentist, Interesting visit! Again another new dentists, From my point of view I'm not getting consistent care!"
  • "I am so pleased I decided to continue to travel to Southsea. Sybil is such warm, professional and caring dentist. Nothing is too much trouble."
  • "I have been going to this practice for many years, I was anxious when Murphey's retired."

Treatment Quality

Pros:

  • "Chiara was brilliant with our daughter who now looks forward to going to the dentist, setting a positive experience for her."
  • "Chiara has incredible knowledge and patience. She spent time showing me my x-rays, explaining clearly some causes as well as offering detailed solutions."
  • "My appointment was incredibly detailed and they did a thorough look at every tooth."
  • "Dr. Skjalg and Elena are considerate for my care and needs whilst making me feel comfortable every time I see them."
  • "Chiara is super professional as well as friendly and gentle. The procedure to repair my broken tooth was painless."
  • "Chiara I’ve only seen two or three times and not for anything other than a check up. But she did a fairly complex filling last week and it was perfect."
  • "I have recommended Clarendon Dental and Orthodontic Practice - Portsmouth to friends and family."
  • "Chiara, who is gentle, considerate and has a wonderful professional manner. She devised a comprehensive treatment plan for me."

Cons:

  • "I went to this practice on 11th of September, 2023 where I’ve gotten a filling done by Zenita. It’s not even a month yet and the filling has fallen out."
  • "Paid £98 for a 40 minute first appointment expecting it to be something special and they literally x-rayed my teeth, took a look, said all was ok, should pay to see a hygienist and it was over in 25 minutes."
  • "The hygienist appointment itself was fine - not pleasant and some minor bleeding gums but that seems fairly common."
  • "I did feel sorry for the dentist as it was quite cramped in a small room, and he did not have the equipment my normal dentist has."
  • "I was grateful they took out my tooth as I was in a lot of pain. I did feel sorry for the dentist as it was quite cramped in a small room."
  • "As well as that, all the staff and orthodontist Skarlg are so lovely and make sure you're comfortable! Would 100% recommend!"
  • "I had just the most soothing experience with the Igenist Izzy: I had always painful experiences before, in both UK and Italy, but she was so delicate and gentle."
  • "The best decision I have ever made !!!! I cannot recommend enough Dr. Kootval. As I am seeing him for over a year now, I would definitely recommend him for different treatments."

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