Address: 10 Crown Row, Bracknell, RG12 0TH, United Kingdom
Phone: +441344482882
Rating: 4.8
based on 195 reviews.
Dentist and Staff Professionalism
Pros:
"The dentists are also absolutely top notch and the receptionists are always very friendly and efficient."
"Dr Wong has exceeded my expections with Invisalign and made me feel extremely comfortable during all the appointments."
"Dr Harpreet is always friendly and welcoming, alongside the dental nurse Julia. Very professional service where you never feel rushed during your appointment."
"The staff are understanding patient and supportive, very reassuring and helpful."
"Staff always very friendly and helpful on the front desk, the practice is always clean and welcoming."
"Each member of staff is welcoming and very personable."
"All the nurses and dentists are lovely, professional and very friendly including the head receptionist."
Cons:
"Keep seeing this dental practice has NHS customers on Google searches & on the NHS website but when I enquired about this yesterday the receptionist said they only cater for private patients."
"One of the ladies on reception is very rude too."
"Receptionist was not very friendly, not even a 'welcome' was said and just asked if I am to book in."
"Seems as though they could be completely money driven. Very rude."
Treatment Experience
Pros:
"I had conscious sedation for my treatment delivered through IV in the back of my hand. I remember nothing & had no ill effects following."
"The process was thoroughly explained beforehand, I was informed what was happening during the process, and then afterwards shown images of what was done."
"He was brilliant at calming me down and I didn't feel a thing."
"I felt no discomfort at all during the extraction and everything was done stress free."
"Never had any pain during treatment and the treatment is first class which means I have no worries or concerns when visiting."
"Patient care is of royal standards -I felt nothing during 2 root canals and all my work."
"Staff were highly skilled and the extraction done with minimal discomfort."
Cons:
"While I was happy with my dental treatment with my another dentist before at this surgery, today's hygienist session was all about taking more money for the patient."
"What a waste of time and money going to see Dr Victoria!... I have seen NO improvement whatsoever from her treatments."
"Went to the practice with toothache was told there was nothing wrong with the tooth and my bite was out so would need a splint... I find the practice is very much about how much money they can make out of you."
"They never actually do anything to your teeth to help. Worst dentist I have had."
"Not impressed with the gum infection treatment plan. Nearly £1000 just to teach me how to clean my teeth."
"She recommended a filler which we did. On my last appointment with her she said she would do micro-needling, never once showed me a price list."
"The session duration is 30 mins. Two minutes after, the doctor started advising me another treatment (air flow polish) with additional cost of £20 and persuaded me to agree to it."
Facility and Technology
Pros:
"They were able to make the crowns on the day using their advanced machine, which projects a 3D image based on which my crowns were formed."
"The waiting room and surgery rooms are very clean and modern."
"The facility was clean, well-maintained, and equipped with modern technology, further enhancing my confidence in their ability to deliver quality services."
"The dental practice is also equipped with state of the art technologies that are not yet readily available in London."
"Great experience on my first visit. Clean facilities, nice lounge area and professional staff that were friendly and made me feel welcome!"
"The clinic is always clean and tidy. The staff are welcoming and helpful and clear in what is being done."
"Really nice clean dentist practice, however had to get a second opinion when I left as it was suggested I needed 6 fillings at just shy of £900!"
Cons:
"Also took loads of xrays which my dentist referred to in a follow up appointment but he couldn't use them because they were too grainy."
Customer Service
Pros:
"The staff were helpful and friendly and I never felt pressured to go ahead with the treatment."
"My entire experience at CrownWood Dental has been flawless."
"I would highly recommend this practice."
"The reception team was truly amazing, well informed about the treatment and very honest."