Bupa Dental Care Ladybridge, Bolton Reviews Summary

Dental Treatments

Pros:

• "I am over the moon with the results & literally can not stop smiling!"
• "Really pleased with my results so far. I’ve had Invisalign, whitening & composite bonding."
• "I had the composite bonding treatment to close my middle gap on the 4 front teeth, and my smile has been transformed."
• "I'm so happy with the results they're better than I ever imagined!"
• "After the mess my teeth were in Dr Jack worked his magic and now my teeth look great and I have no pain."

Cons:

• "The young dentist made me extremely uncomfortable and anxious."
• "Dentist seem like they just put in the practice without any training."
• "wanna tell me why I’ve got a blob of chewing gum basically stuck onto my tooth?"
• "I’m in utter pain I cannot smile, eat or even relax my upper tooth onto it without nearly crying."
• "I had a filling not long ago, want to tell me why when I was flossing the upper bit flew off?"

Customer Service

Pros:

• "The reception staff are fantastic."
• "All the staff are lovely & Monik Vasant is an amazing dentist."
• "Professional and very friendly staff and service received."
• "The staff is always helpful."
• "Great experience, this is the best dental clinic in town, Dentist and staff are very professional and friendly."

Cons:

• "I have witnessed them shouting down to clients on the phone."
• "Very unprofessional receptionists."
• "Now it's changed to BUPA it's impossible to get through on the phone."
• "Go elsewhere if you want a decent dentist. Very unprofessional, reception don’t answer the phone ever."
• "The receptionists lie to you about treatment to get more money from you."

Appointment Management

Pros:

• "Fresh Dental always give plenty notice if an appointment has to be changed."
• "Also love that they send appointment reminders!"
• "The text reminder service is great."
• "Been coming here for ten years now. Great staff, always pleasant and happy to help."
• "Fresh Dental can be relied upon to ensure I don't forget about check-ups, and to provide convenient appointments."

Cons:

• "At the moment they cancelled my appointment sometime in November for a genuine reason but they have texted me every day since."
• "I was not offered another appointment or even a refund."
• "Often 30-50 minutes waiting for appointments when I arrived on time."
• "Always running late absolute joke now 30mins after appointment time still sat waiting."
• "They never answer appointment call lines I waited for 20 minutes and the call just ended by itself!!"

Professionalism

Pros:

• "My visit was for a general check up but the advice i was given on oral hygiene etc was top notch."
• "Dr Rosh is a superb and professional dentist with a wide range of skills from basic dental hygiene to complex aesthetic solutions."
• "If you are looking for excellence, skill and professionalism then look no further than Dr Shyam Patel."
• "Great work by Rosh and Hannah from the fresh dental team. Consummate professionals who made the whole experience enjoyable and always went above and beyond."
• "Truly amazing experience, with great expertise, attention to detail, professionalism."