Leaders Letting & Estate Agents Brighton Marina Reviews Summary

Customer Service

Pros:

• "Jon, Georj, Jason, and the rest of the team at Leader’s have always been extremely friendly, professional, and gone out of their way to help."
• "Our Property manager Adam Mcilwaine has been particularly great in keeping us informed at every step."
• "Molly was very professional and kept us updated throughout the leasing process."
• "The whole team including Chloe, Andre, Ellie and Lona helped us throughout the process and did everything to ensure it went smoothly."
• "Andre in particular has been an absolute star."
• "Only a phone call away when you need them and will always help you anyway possible."
• "The team at Leaders were very professional, very responsive to our asks/needs and pushed the process along quickly and well."

Cons:

• "Horrible communication and experience."
• "Also maintenance issues don't get addressed in a timely manner."
• "Very unprofessional and disappointing service - I would not recommend."
• "Ive recently made the decision to move again and have had to interact with A LOT of estate agents. I knew it would be tricky during the pandemic but I have been so appalled by how some companies have used this as an excuse for terrible customer service."
• "Their solicitors works slow."
• "Duplicity and impolite staff, which keep trying to force us to buy a property with defects."
• "The quality of their service is ZERO. There is a complete lack of communication, no reply to emails, and don't have proper professional work documentation."

Professionalism

Pros:

• "Leaders at Brighton Marina is a phenomenal team!"
• "If you want professional, honest non hard selling property advice, go to Greg at Leaders. Highly recommended."
• "I viewed a number of properties with them at the Marina in terrible weather. They were knowledgeable, professional and happy to take me on numerous viewings."
• "Working effectively as a team, they have done an excellent job of providing the necessary documents and other materials."
• "Gionni and his team have been responsive, supportive and efficient."
• "The team are friendly and professional."
• "The team members with whom I had contact at Leaders were highly professional, helpful and courteous."

Cons:

• "Leaders can make sure you lose money. Worst management company."
• "Manager in this branch it so rude i was serious to buy 2 bedroom flat but this guy cancelled my viewing appointment and with his behaviour I decided to deal same flat from different agency."
• "Avoid."
• "We were only offered a much smaller, more expensive apartment which did not fit our requirements. After this, we were left to find a new apartment with no support from Leaders Waterside."
• "Make sure you mark things when checking in appropriately as they seem to be in cahoots with land Lords trying to scam you out of extra money when you move out."
• "The staff and person who work for the developer are very AMAZING. They treat us as a fool and they trying to hide some important in order to let us to buy the property as soon as possible."
• "I'll make sure that any person who ever asks is informed of their late, uncaring, pseudo professional and overcharging practices."

Support and Assistance

Pros:

• "Having had to find an alternative tenancy for my Special Needs son, close to where he lives to save stress and worry, it was extremely fortunate that Leaders came to the rescue."
• "Chloe Bradwell and the team at Leaders very professional and helpful in setting up our tenancy at the Brighton Marina."
• "The Leaders team were unwaveringly helpful with our move, especially Lucy and Christina."
• "Took all the stress out of the situation and were always on the end of the phone/email whenever we had questions."
• "Molly was amazing and went above and beyond to reassure that everything will be ready for our moving day!"
• "The staff are extremely helpful."
• "Jon the property manager was a pleasure to deal with as we prepared to move in, and sorted out the minor issues we encountered quickly and efficiently."

Cons:

• "First time I had to use an agency in 15 of renting houses and I can confidently say I'm never looking at a house Leaders Brighton Marina is managing, specially if Adam is behind it."
• "sorry for big company to have such idiot like this guy and how affect badly to their business."
• "This is the first time I wrote comment on Google as this is my worse experience."
• "I wouldn't use them again. It could just be the landlord I had was scummy but I have no way to be sure so better to warn others."
• "Things appeared to go well but don't trust their inventory."