Asda Stevenage Supercentre Reviews Summary

Customer Service

Pros:

• "Customer service was really good."
• "The staff in this store are normally very good & friendly."
• "Thank you! For being a helpful, happy and cheerful person, and for making me smile."
• "I want to give recognition to Mr Paul Walmsley, who is a security employee at Asda Stevenage for his excellent customer service."
• "The cashiers were very pleasant and worked quickly."
• "A really helpful member of staff named Laura in the bakery stepped in and allowed me to email my kids pics over to her phone."
• "The staff are always friendly and helpful."

Cons:

• "Loads of people were waiting for staff to help them/ approve alcohol / clear messages etc."
• "Waited at click and collect for 20 mins for a member of staff."
• "Staff are rude and refuse to help."
• "Waiting for an associate takes FOREVER!"
• "Absolutely appalling behaviour from a woman on the customer service desk."
• "Rude staff; informed that they won't serve us alcohol past Midnight."
• "I did not appreciate being ordered to 'move out of the way' by a very rude male picker."

Store Layout & Facilities

Pros:

• "Really good fruit and veg for range and layout. Easy parking and wide aisles."
• "Most items seem stocked carefully on the shelves and are where they need to be."
• "Love the addition of the new deli /butchers."
• "Their prices are consistently low, and they have a great selection of products."
• "Have shopped at Asda Stevenage since it opened wide aisles. clean. staff helpful."
• "One of the best supermarkets in Stevenage. The shelves are always well stocked."
• "Store with an extensive range of products."

Cons:

• "This 'superstore' is disgraceful! The freezers and shelves are practically bare."
• "The car park entrance/exit is a joke! The road is in such bad condition and has been like this for well over a year."
• "The clothes section is a disaster."
• "Store is busy, cages and online shoppers obstructions everywhere."
• "Place is starting to look worn or tatty."
• "Supermarket itself ok but definitely have cut back on lines and choice of products with regular gaps on the shelves."
• "A lot of the shelves around the store are often empty so there's no guarantee they will have what you went there for."

Shopping Experience

Pros:

• "Overall, a very pleasant shopping experience."
• "Quite a relaxed evening shopping in Asda getting last minute Xmas bits."
• "Used the click & collect 7am Sunday morning, was a joy to arrive and goods delivered to back of van, took less than 5 minutes from arriving to leaving."
• "Just wanted to thank you so much for my very positive shopping experience at the Stevenage store today."
• "Large car park. keen pricing. good selection of produce."
• "Value for money, we always go to Asda, and always got what we want."
• "Very large Asda store and equally large car park."

Cons:

• "I understand it's a pandemic, but click and collect was a shambles today."
• "Absolutely awful queing this morning. Only 2 tills in use the queues were horrendous even on self scan and self checkout."
• "Every time I have been the price of at least one item is different at the till to what is stated on the shelf."
• "Did a big shopping then had some chips with my kids at the Asda restaurant. Now got a parking fine for £70."
• "Parking is easy although, getting out of the car park on busy days can be irritating with long delays."
• "The parking system is confusing and gets easily congested."
• "It took an eternity to get through."

Product Quality & Pricing

Pros:

• "I definitely recommend them though for cheap and quick lunch."
• "From Food to House Hold products all you will get it under 1 roof."
• "A good shop with good deals."
• "Great ASDA, fantastic cafe."
• "Huge Asda and also a petrol station in front."

Cons:

• "Uncooked chicken made my husband ill and they don't even care or take responsibility. Avoid."
• "Worst cafe ever looks like some sort prison gruel rather than a paid meal."
• "Disgusting state in the cafe don't bother with this."
• "So I go into the store to get some lunch at the cooked section... the chicken is raw."
• "The hot food counter is poorly served."
• "Five bags of food should not come up to #121.00 with the claims of rollbacks and so-called cheap prices."
• "Overcharging is rife at this store."

Customer Policies & Security

Pros:

• "We want to send a big thank you to all the staff for their delivery of a superb service in a caring and thoughtful way."
• "Solid Asda. Lots of choice and I love that it has Decathlon sports store tagged into it."

Cons:

• "I was told that they don't do refunds on clearance items which is absolute nonsense and contravenes their own returns policy."
• "A true Orwell style invasion of your privacy! Spoils a good supermarket!"
• "The asda ace cleaner used a machine clean carpet but had no signs up for safety."
• "We are sick and tired of being victimised by the security guard."
• "Bad attitude from managers you got to report to managers when u go on your break and you also got to report to them when you need the toilet too."
• "The security is well over the top and makes shopping an unpleasant experience."
• "From Friday 15th December 2017 Asda are changing their parking rules. You may only park free for 1/2 hour and then only for 2 hours after spending at least £10 and obtaining voucher."