Kaspa's Cardiff Reviews Summary

Ambience & Atmosphere

Pros:

• "The ambience is great."
• "What was once a very dull and unwelcoming place has now become vibrant and friendly."
• "The atmosphere is great."
• "Lovely atmosphere and even better desserts."
• "Cool clean, dining area."
• "Nice atmosphere and the staff is very welcoming."
• "Atmosphere and clean and tidy."

Cons:

• "The lights and music are so loud in the place it's like being in a night club."
• "Inside was so dark as if in the cinemas."
• "It felt depressing inside with muffled music that only seemed to work on one side of the place."
• "It was freezing cold and dimly lit inside."
• "Place was filthy tbh. There was food squashed on the floor around our table."

Service & Staff

Pros:

• "Good seating and good service overall."
• "Absolutely loved it! Would of gave it 10 stars if possible very kind staff and amazing food."
• "The staff is always very helpful and polite."
• "They were very polite and helpful and couldn’t do enough for us."
• "The girl who makes waffles is extremely friendly, informative and nice."
• "All the staff are lovely, friendly and helpful."
• "Staff were so welcoming, friendly and really good at their jobs!"

Cons:

• "So over priced for what it is and service is really slow."
• "Horrible staff service, this is a VERY unfriendly place with the delivery riders, they ignore them all the time."
• "Shame the service is non existent, none of the staff seemed like they wanted to be there."
• "Desserts are nice but staff was rude..."
• "The service however, is totally awful."
• "Service appalling staff just not interested at all."
• "Very bad customer service waited over 1 hour for our ice creams, even tho was very quite!"

Food & Desserts

Pros:

• "The Taste is exceptional."
• "My favourite is the white strawberry indulgence and Ferraro Roche and snickers milkshake."
• "The Desserts were delicious. Especially the cookies cream sundae."
• "The best waffles in town as well as the most delicious milkshakes."
• "Most delicious food, seriously- the sundaes are amazing."
• "The dessert was very tasty (an apple crumble waffle)."
• "Loaded waffles that come WITH ICE CREAM! huge selection of cakes and everything sweet."