Kaspa's Weston Super Mare Reviews Summary

Food Quality

Pros:

• "Amazing food, my favourite thing on the menu is the waffle with fresh cut strawberry’s, crushed digestive biscuits, and white chocolate sauce!!"
• "Ice cream or Gelato was delicious and my husband's waffle appeared yummy!."
• "Food was fantastic (as always) however service was a little slow."
• "The ice-cream selection and drinks are superb."
• "Very tasty desserts. A large selection of ice cream, waffles, and pancakes."
• "Yum yum. A great selection of deserts. Cake and ice cream."
• "This place is amazing, I'm a sweet tooth this is heaven. The deserts are larger than expected."
• "Fantastic place to get desert. Place is busy at all hours of the day."

Cons:

• "The other let down is the toilets while they are about average in cleanliness for a public toilet, the walls are completely mirrored which was incredibly creepy."
• "When the food finally arrives its OK. Its just puddings so nothing to mess that up too much."
• "I'm not sure what I was expecting but for the price of it I was expecting it to be nicer. It was mediocre and the milkshakes were simple and boring."
• "The food quality was sickly unfortunately, very sugary syrups instead of rich flavours and a lot of the ice-cream is soft whipped creams instead of real ice-cream."
• "We ordered 4 desserts at 9.20pm had a call at 10.10 to say there had been as mix up with my postcode and my order will arrive in 15-20 mins. Half hour later still no food."
• "Takes a while to receive food once ordered (had to ask after half an hour) and some of our party had already finished when the last one came."
• "Upon arrival we were told there would be a 45 minute wait for food. Considering there were only 6 tables full, it wasn't a great start!"
• "Went with my partner to kaspas was the worst service ever waited 45 minutes for my food to be done."

Customer Service

Pros:

• "The staff were very friendly and helpful. Planning my next trip already."
• "The staff humoured them as they repeatedly shouted their orders. I then amended the order THREE times, which is unbelievable, and the servers had no problems putting it right every time."
• "Very friendly staff, nice and clean store and toilets."
• "Very friendly staff, helpful and accommodating for any special needs."
• "Staff are always extremely rude but the waffles are nice. Unfortunately this is the only place in Weston that does nice waffles otherwise I wouldn't come here again."
• "They messed up part of our order and apologised by giving us an entire replacement in a to-go bag!"
• "Staff was friendly & helpful as there was an offer where if you order a dessert then you get a hot drink for £1."
• "An impromptu visit to Kaspa's with my son. We were seated quickly."

Cons:

• "The customer service. This is my third visit, and I have still not received any form of warmth or care from the staff."
• "The service was pretty slow considering there was literally no one else in there."
• "The young lady took our order and gave the wrong milkshake and gave a waffle instead of cookie dough."
• "The "hot" waffle was stone cold and pretty much raw in the middle. Clearly not cooked at all."
• "Very disappointing. Drinks brought over in dirty tray, no J2o available at all, filthy toilets, ripped seats covered with tape."
• "Poor service!!! Should close at 10.30 in accordance to the timings on the door, we arrived at 9.15 to eat in but got told it's only take outs."
• "The service wasn't overly memorable but the people were nice enough. Food was average and drinks were overpriced"
• "I would not normally give such a low rating !! Absolutely terrible service, I get it when it's busy it gets stressful ..but no one gave any acknowledgement the whole time me and my friend were there we placed an order on my phone due to it being busy. waited 50 minutes for 2 deserts had to go up and ask where it was. No apology."