Kaspa's Northampton Reviews Summary

Service

Pros:

• "Excellent service ! Fresh waffles and crepes made in front of your eyes."
• "MILLI in particular was very kind."
• "Excellent service. Very professional - polite and welcoming staff."
• "The service was of top tier by a sweet girl Mili..💯 and will definitely visit again."
• "Excellent customer service."
• "Great customer service and delicious desserts."
• "The staff were friendly and the wait was short."

Cons:

• "Unfortunately the service provided was appalling on a Friday night at 10pm."
• "Staff unable to cope. Chaos and crazy loud."
• "And the boy is very rude with behaviour and body language."
• "Staff very rude and disorganised. Black beams in the walkway in a place mainly decorated in black cause a hazard especially for children!"
• "Staff didn’t treat us fairly. We were denied to be sat at the table of our choice after giving us an excuse that they were closing at 8pm, when clearly they were open until 11pm."
• "Coffee came first and it been thrown by the staff member on the table, the waitress looked upset and didn't say one word to us."
• "The customer service is terrible, especially from the woman named Luminita."

Food Quality

Pros:

• "A large 'restaurant' which is in the American diner style, Kaspas serves a wide variety of delicious desserts."
• "The coco hazelnut ice cream was also great."
• "The ice cream and waffles were good."
• "The food they provide tasted great."
• "Oh wow. I had banoffee cookie dough with ice cream and a banoffee pie milkshake which were just mmmmmmm!!"
• "The menu has amazing choices ranging from sundaes, waffles and milkshakes, and a host of flavours, tastes and textures."
• "Very nice food food is 5*."

Cons:

• "Possibly the worst place to go for desserts. How can a waffle and pancakes take over an hour to make."
• "And the after taste of the ice creams had a chemically chlorine dust aftertaste."
• "The cookie dough looked like slop."
• "Service was slow and desserts weren't right with bits missing."
• "Some foods have more custard or sugar than is needed in my opinion."
• "Crepe and cookie dough was really bad in taste."
• "The cake was not amazing."

Price

Pros:

• "Brilliant place to have a nice treat. Not as expensive as you might think."
• "Prices are reasonable."
• "Their food is amazing yet cheap at the same time."
• "Absolutely delicious. They are big portions too, and a real value for money."
• "Similar prices to all other dessert places."

Cons:

• "The place is expensive and would not recommend it."
• "Prices are too high for the portion sizes."
• "But not very good for a family with 5 kids as will cost you a days wages easily."

Cleanliness

Pros:

• "The place is clean."
• "Nothing wrong with toilets, doors lock and very clean."
• "Awesome ice cream parlour. Excellent staff. Place is very clean n pleasant to chill with friends n family."
• "Place was clean."

Cons:

• "The cutlery is not even washed it looks like they dipped it in water for 2 seconds and then licked it the food is not made fresh."
• "The place was not very hygienic, as the tables were sticky, and I am pretty sure that they were not at standard for being Covid-19 safe."
• "Only big downside is the sticky floors."
• "Unfortunately the cleanliness is poor. The sofas are in bad condition - dirty, sticky from desserts and cracked. Tables are sticky too."

Management

Pros:

• "Good management- the shop is very esthetically appealing."
• "The order processing time is surprisingly quick."
• "Top quality establishment."

Cons:

• "Waiting for our food for nearly an hour to have it brought out in dribs and drabs, appalling management."
• "Horrible company for anyone to work for. They wasted my time and didn't even pay or let me know that they didn't want me anymore."
• "Will not be going there again not organized 3 staff members on break at the same time and felt forgotten and rushed as was a take away."

Delivery Service

Pros:

• "Takeaway boxes and cups are available to pack your leftovers home."

Cons:

• "Ordered via Uber Eats, delivery time was very poor however when we received our desserts there was a very long black hair in the Crepe!"
• "Wrong delivery order."
• "Ordered dessert as a delivery. Save your money go elsewhere. Cold tough crepe, when I phoned to complain staff unwilling to accept responsibility blaming driver."

Ambience

Pros:

• "It's an ideal place for you if you’re a massive dessert person."
• "Oh yes! It's a fantastic place with beautiful seating and lights. A really good venue for small get-togethers!"
• "Went there after the refurb, place looks good."
• "The booth seats are super comfy and it feels really cosy in there too."

Cons:

• "Nice but it's slowly going down the pan. Clearly the Northampton trash and their out of control offspring are slowly damaging the one pleasant ambience."
• "They turned the music on which was very loud so much so you couldn't hear the conversation."
• "Decor a bit tired."