Cineworld Stevenage Reviews Summary

Customer Service

Pros:

• "Staff are really helpful and understanding."
• "Staff were good and happy to have a laugh with the customers while dealing with the long queue for popcorn."
• "The staff are welcoming, friendly and helpful."
• "Staff were very friendly, especially James who was working the ice-cream and sweet section."
• "Today’s morning staff were very helpful with my children."
• "Staff were extremely friendly and happy to help and answered any questions that needed asking."
• "Friendly and knowledgeable staff."

Cons:

• "Very rude staff laughing at me the whole time I was purchasing my ticket didn’t allow me as a student..."
• "They are clear very short staffed."
• "The new staff are jobsworths. They are rude and wouldn't know how to provide good customer services unless they where sacked."
• "Was shouted and manipulated buy a worker called DAN and he said we should “go home”."
• "Arrived really early but the serving staff were really slow."
• "The food counter staff member she wasn’t helpful, and wouldn’t serve the frozen drinks on our voucher."
• "The machine wouldn’t print my ticket. The lady behind the counter was quite rude."

Facilities

Pros:

• "Nice big cineworld with lots of viewings."
• "Starbucks coffee shop in the lobby with inside and outside seating."
• "The Stevenage Cineworld has recently had a refurbishment and looks awesome, it also has 4DX which is amazing."
• "Nice and clean toilets and easy layout of the cinema in general."
• "Always loads of parking and it backs onto Stevenage train station too if you are coming or going by train."
• "Everything was clean including toilets."
• "Facilities were all clean and tidy."

Cons:

• "Very small, poor sound quality."
• "The seats were filthy (seriously cineworld, ever considered giving them a bit of a clean?)."
• "One of the seats we had had something on it (we thought dried chewing gum) which definitely negatively affected my experience."
• "The only downfall of this cineworld is the lack of seating in the reception area."
• "The viewing area. My god the seats are uncomfortable. Narrow, hard, cramped with no leg room."
• "Lighting during film far too bright. Light fittings in the auditorium are not recessed and gave off distracting glare throughout the film."
• "The chairs arnt comfortable either. Theres hardly any leg room and they're not wide enough."

Value

Pros:

• "The popcorn was tasty."
• "The 4DX here is amazing. I'm not sure if it's because the screen is smaller than most 4DX screens I've gone too but the smaller the better."
• "If your going to watch a new release I highly recommend that you pre-book your tickets and collect them in the cinema."
• "Concert tickets were £70 but we had front row seats for just £21!!!!!"
• "No need to print tickets if you bought online, just show the QR code on your confirmation email."
• "I was amazed that I was able to pick my popcorn selection."
• "The seats are comfortable, the food and price is good as always sound and screen quality is great."

Cons:

• "The refreshments are really nice... It's just the prices I have a problem with - even for a student I'm often charged around £8.60 just for a 2D film."
• "Over priced to watch a movie."
• "Drinks and snacks are still way too expensive."
• "As always, the popcorn, drinks, ice cream and sweets etc, are massively overpriced."
• "Paid over £42 for 2 imax tickets. Found seat sticks with coke and popcorn."
• "Usual OMG applies to prices of food, including some truly hair-raising prices for bags of sweets."
• "My only complaint is the price of the refreshments. It's bonkers expensive."