ODEON Luxe Aylesbury Reviews Summary

Comfort and Seating

Pros:

• "The seats in the cinema were so comfy."
• "Very nice reclining seats and for once a non obstructed view from taller People."
• "The seats inside are super comfortable and reclinable."
• "The comfort was 'bed like' with an electric recliner."
• "Reclining comfy chairs are in all the screens and make for a relaxing time."
• "The reclining leather seats were to die for!!! So comfortable!"
• "The newly fitted reclining seats where undeniably comfortable."

Cons:

• "The seats are supposed to recline but ours did not work it was not an isolated problem as other people experienced the same."
• "Comfortable chairs but a little too close together."
• "Recliners yes but comfortable no chance."
• "The electricals of one our seats was not working, therefore I am overall disappointed."

Staff and Service

Pros:

• "The staff were all very friendly, approachable and helpful."
• "As we left we were thanked for our visit and asked if we had enjoyed the experience, we had."
• "The staff were all so welcoming and jovial."
• "Staff was very good welcoming us to their cinema."
• "Really great at her job, needs a hefty pay rise and don’t lose her!!!!"
• "The staff here are great, always helpful and polite."
• "Very friendly and helpful staff."

Cons:

• "The staff were nice, the simplicity is great, however because traveller people were let in after the film had started and were the usual disruptive and aggressive people they are, we left after 10 minutes."
• "Member of staff rude an unprofessional."
• "Very disappointed to have dealt with a very angry employee called Lewis. Extremely rude man."
• "Employees were ignoring us when we were clearly waiting to be served."
• "Staff are often more interested in talking to each other than serving."
• "We spoke to the manager, and it was like she didn't care about the issue."
• "I am not happy with the way she handled the situation."

Facilities and Cleanliness

Pros:

• "The cinema was quiet with numerous screens for a wide selection of movies and was clean and presentable."
• "The screen we visited was super clean and spacious, the recliner seats a joy. Toilets were sparkling and fitted out with good quality sanitary wear."
• "Overall, the venue is modern, fresh feeling and clean."
• "Inside seating very comfortably with large leather recliners that are spaced out and also very clean."
• "This cinema is clean, tidy, staff are friendly."
• "The refurbished Luxe auditoriums are a vast improvement on the tatty old ones."
• "A recently refurbished modern Odeon Cinema."

Cons:

• "It was unbearably hot inside the cinema, even after taking off jumpers, scarfs and coats."
• "The auditorium was still dirty from the previous showing."
• "Toilets usually appalling."
• "A previous visit pre covid, and the ladies toilets were disgusting."
• "The screen was so hot (had to be at least 25°C, maybe closer to 30°C) me and my partner were incredibly uncomfortable!"
• "It is getting a little tired in places."
• "The Popcorn was great."

Pricing and Value

Pros:

• "Really good place with restaurants adjacent to it and has really great of family deals."
• "Love going to the pictures and as an unlimited member it's good value, however, it's not unlimited, as you can only pre-book 4 films."
• "Silver Screen is brilliant value for pensioners."
• "These days the cinema is an expensive experience so I go prepared with a meercat voucher code on Tuesdays and Wednesdays!"
• "Silver Screen prices are great value for pensioners, free tea and biscuit too!"
• "I saw trolls for just £2.50 per person so for my family it was only £7.50 which sometimes is the cost for one movie!!"
• "Reasonably priced (£15 per ticket for quality)."

Cons:

• "It is just way over priced."
• "Odeon's 'blockbuster tax' makes watching new movies rather expensive unless you have a Limitless card."
• "The only concern is the steep price rises."
• "Confectionery is quite expensive (due to a recent price rise) but it's the standard now!"
• "Expect to pay through the nose for a seat, popcorn and carparking."
• "Spent over seventy quid there tonight and did not enjoy the sweaty experience at all."
• "The ticket is too expensive."

Audience and Experience

Pros:

• "Went to see 'No time to die', first time in the cinema since the star of lockdown, I couldn't be more pleased."
• "The film was fab and the seating was very comfy."
• "Great cinema. Very good, spacious with reclining seats."
• "The measures they took to make sure that we are safely distanced - covid wise - were as expected."
• "Great experience and great staff."
• "The ambience is heavenly."
• "Great cinema always with many films to offer, food can be a little pricey but you will never be disappointed - staff generally very helpful, and the food always tastes good!"

Cons:

• "Horrible audience. Walking up and down throughout the movie, on phones and believe it or not chomping and rustling for 3 solid hours. Never again!"
• "You can hear other screens that are showing films because it's that loud enough you can hear everything."
• "Thought i would treat myself and partner to the new James Bond in the ISence theatre... film Broke down 10 mins in... There was no offer of any compensation so disappointed."
• "Even though we booked seats in advance, someone was sat in them."
• "The manager didn’t know how to handle the situation properly, didn’t know how to deal with complaining customers and should not be a manager if he cannot do these simple things."
• "Appalling experience. First aid kit not properly stocked. My daughter had a nasty accident there. Staff weren't that interested."
• "Love the reclining seats and the comfort of it but my god the sound is uncomfortably loud."