Vue Cinema Merthyr Tydfil Reviews Summary

Staff and Service

Pros:

• "Gentleman serving me hand wrote tickets he served us brilliantly."
• "Very nice cinema. Neat and clean with pleasant staff."
• "Seats were comfy & the prices were great in comparison to other cinemas."
• "I have found, like most companies, there are good and bad staff and in some instances; as in this venue, there have been some truly awesome staff."
• "Me and my fiancé had a date night and he wanted to watch the Halloween ends film we purchased the tickets online when we got there there was a bit of a queue but the staff were working hard to serve us all the place was clean and tidy and the cinema room was clean and tidy will definitely be coming again."
• "The staff are always Kind and caring here."
• "Staff are lovely and friendly, place overall is lovely."

Cons:

• "The same staff that take your money are serving your snacks. Not only unhygienic."
• "The staff were horrible and were sometimes even rude!"
• "Terrible idea to sell tickets and food together which means most times you've got to queue for 20 minutes plus just to buy a ticket."
• "Staff not helpful at all !!"
• "However I only wish the staff had told us there were significant problems with their heating as it was seriously unbearable it was that cold."
• "Service could be a little quicker and the staff could be a littler friendlier."
• "Lazy Staff usually (Though I've met some kind staff members before), high prices for no reason."

Cleanliness

Pros:

• "Very nice cinema. Neat and clean with pleasant staff."
• "Nice clean cinema when it's not full of kids talking or using their mobile phones."
• "Me and my fiancé had a date night and he wanted to watch the Halloween ends film we purchased the tickets online when we got there there was a bit of a queue but the staff were working hard to serve us all the place was clean and tidy and the cinema room was clean and tidy will definitely be coming again."
• "The rest of the facility was spotless."
• "Staff are always helpful and friendly and the viewing rooms are comfortable and clean."
• "Everything was clean and he enjoyed the Paw Patrol Mighty Pups movie!"
• "Other than that friendly service and clean cinema."

Cons:

• "The actual cinema was dirty, staff didn't even wash or clean hands between customers."
• "Dirty, bins overflowing with rubbish, rubbish all over floor around bins."
• "Been going to Vue for numerous years. My most recent visit to this cinema it was very unclean."
• "The foyer was a total mess, spilled food and drink everywhere. A pigsty."
• "The rooms (I was in screen 6) was absolutely filthy, popcorn everywhere, sweet wrappers everywhere."
• "The place isn't always very clean and we have sometimes entered a screening with rubbish still on the floors and sets from the previous screening."
• "The toilets were absolutely disgusting and half of the taps weren't working properly."

Pricing

Pros:

• "Seats were comfy & the prices were great in comparison to other cinemas."
• "£4.95 for any film any day any time."
• "The £4.99 for a ticket is more than reasonable."
• "Very reasonable prices here. Very empty this Thursday afternoon."
• "The cinema is nice and cheap at less than £5 a ticket."
• "Ticket prices are very fair."
• "The cinema is a good price compared to others."

Cons:

• "Think the prices for sweets is absolutely ridiculous. £3.79 for a packet of Haribos."
• "Put their prices up just because of the Avengers film and offered little else as the other screens also have Avengers on, no good if one of your kids is too young to see it, Vue are money grabbing....."
• "Vue Merthyr is mostly on the higher end of the spectrum cost wise, so your wallets will be crying at the end of the night."
• "Fairly expensive ticket prices considering how cheap its Cardiff counterpart is."
• "Tickets are cheap enough but snacks are extortionate!"
• "However, like most cinemas, the merchandise, food, drinks and snacks are grossly overpriced."
• "The food and drink costs though are astonishingly pricey, especially when you are on a budget."

Facilities and Comfort

Pros:

• "You can also pay extra £1.50 for V.I.P seats and they are massive, You can really sit back in comfort and enjoy your film."
• "Good up to date facilities and comfortable seating."
• "Comfy seats and plenty of space."
• "Staff are friendly with a good sense of humour and the seats are well laid-out, so nobody misses a thing even if the guy in front is 6'6, and comfortable to boot."
• "Seats are comfortable & we only sit in the regular ones, not sure why there are so many comments about uncomfortable seating."

Cons:

• "The volume level can often be painful and needs to be turned down."
• "The seats in all screens are terrible, absolutely awful, even the 'VIP' seats aren’t comfortable."
• "It was literally the most horrific and painful seating, like reliving the Inquisition through torture devices."
• "VIP seats are actually worse than the standards. No recliners and the smallest most uncomfortable seat I've met yet."
• "The seats were not comfortable, leaving my bottom feeling numb after 20 minutes."
• "The screen and audio quality is poor also. It can sound muffly and 2 screens I've seen have sort of wavy lines in the corners."
• "Just sat through Avengers Endgame... only downside was that it was hotter than the surface of the sun in there. Needs air con!"