Zam Zam Travels Ltd Reviews Summary

Customer Service and Support

Pros:

• "Brother Fahim from ZamZam Travels Ltd Birmingham booked all of our travel arrangements and offered us a great package."
• "Brother Fahim helped me and my family throughout the journey, to arranging last minute transportation to Medina and changing excursions around."
• "I can't express how grateful I am to all the brothers from Zam Zam Travels Ltd Birmingham for all the help and support provided."
• "In terms of the tour company, once again my brother Fahim, was extremely helpful and kept me well-informed throughout the entire process."
• "I want to specially mention Fahim, who was excellent and nothing was too much for him."
• "Great hotels and perfect locations. Very good tour guides helpful. Always in communication unlike some tour guys."
• "The service was A** anything you needed they were there to support me."
• "Brothers Fahim, Mahmood, Shamsu was at hand in Makkah and Medina to support us."

Cons:

• "For Hajj We went with Zamzam travels through Al-Rajhi. Overall they weren’t helpful."
• "Customer service was horrendous by Zam zam travels - They really didn’t apologise for anything."
• "They had horrendous communication with us, even before we left for Hajj."
• "Transportation between hotels on our shifting package was also a complete shambles."
• "Our experience was better than others as we had done umrah before and my dad had done Hajj before, however if it’s your first Hajj or if you are travelling with elderly parents please avoid this company."
• "Al rajhi 104 SD 2 -- Alhumdullilah went to Hajj this year with Zam zam travels had no issues, this was my first time we used Zam zam and everything was ran smoothly."
• "Went on Hajj 2023 with ZamZam travel was honestly the worst experience ever !!!"
• "Zamzam Travels excels in the quality of its customer service."

Accommodation and Locations

Pros:

• "We spent the first half of our trip in Makkah, and I must say, the hotel experience was absolutely fantastic."
• "Moving on to our stay in Medina, we started at the Mysk Hotel, which was also very exceptional."
• "Hotels were superb transport arrangements were 100%."
• "A***** for the hotels chosen very close to the haram which you want."
• "Hotels (Fairmont Makkah & Mysk Madinah) who both very good."
• "Great people we meet at the tour guide. Loved every minute of it. The hotels are 10/10 only 3 minutes walk from both kaaba and masjid nabwai."
• "They offered a Brilliant package which included staying in 5* hotels, which were all located near the Mosques, shopping malls and restaurants both in Mecca and Medina."
• "Absolutely gorgeous hotel locations in both Madinah and Makkah."

Cons:

• "Did not have one fault with travelling with these guys."
• "Avoid them as they are cowboys."
• "They charged over the board."
• "We paid 20,0000 SAR per air ticket."
• "No Al Rajhi representative to guide us in the airport or hotel."
• "No phone sims given to us throughout the stay."
• "No dedicated buses provided for transport from airport or in Makkah."
• "People put in wrong buses and luggage in different buses."