Al-Hidaayah Travel Ltd Reviews Summary
Category: Travel agency Birmingham
Organization and Planning
Pros:
- "A highly organised group led by Br Jaffer & Sheikh Wajid."
- "Traveling with Al-Hidaayah was one of the best decisions we made."
- "Brother Jaffer went above and beyond to make sure everyone’s needs were met."
- "Everything was executed perfectly and Brother Jaffer went above and beyond."
- "Al-Hidaayah executed a very meticulously planned Umrah trip."
- "The communication was phenomenal, no question of ours or the group as a whole was left unanswered."
- "Meticulously planned and organised, from the itinerary to communications and paperwork."
- "The logistical organisation and support was impeccable."
Cons:
- "During Hajj, facilities at Mina, Muzdalifah & Arafah was excellent.. However, I am very disappointed with our guide Dr Zia."
- "Extremely poor services. Guides were totally on different planets. Poor transportation."
Knowledge and Guidance
Pros:
- "The lectures from the Shaikhs were extremely useful and the guides were always there to assist."
- "Having traveled to the holy lands previously with other agencies Al-Hidayah definitely stood out with their excellent service."
- "We have gained so much knowledge from them that we didn't already know."
- "Having Sh. Mustafa on our trip was incredible, a very knowledgeable individual."
- "The Sheikh was very kind and knowledgeable about the history of Islam."
- "A group was made whereby everyone was kept updated well in advance of any updates."
- "I must also mention all the wonderful people who were part of the group."
- "Though me and my parents have been before, this has been the first time attending in the midst of the pandemic."
Cons:
- "Flight was long and the group was a bit scattered at the airport."
- "The ziarath trip could have been improved a bit."
Accommodation and Facilities
Pros:
- "The hotels were in prime locations and the ziyarat trips were fantastic."
- "Accommodation in both Makkah and Madinah were walking distance of the Harams."
- "Hotels were of an extremely high quality."
- "The 2 hour train journey from Makkah to Madinah felt like a breeze."
- "5 star Hotel accommodation, on the doorsteps of the Haram in both Makkah & Madinah."
- "Excellent accommodations and the location of the hotel are great."
- "All the facilities in Mina, Muzdulfah and Arafaat were superb."
- "Both 5 star hotels were well chosen, luxurious and importantly close to both harams."
Cons:
- "I was not too much happy with the food in Mina but it was still OK."
Customer Service
Pros:
- "Brother Jaffer is always very helpful."
- "The Al Hidaayah group leader, brother Jafar, ensured we had sufficient guidance."
- "The guide, Imam and the whole group were like Allah sent."
- "Excellent customer service and good package for umrah."
- "The entire team were lovely and helpful and the trip was beautiful and interesting."
- "Br Jaffer was the person we communicated with from the beginning and he travelled with the group."
- "They have been supportive throughout and communicated with me and my family at all times."
- "The brothers were really good and very helpful mashallah, always there to answer your questions and lend a hand."
Cons:
- "On reflection I would say 3-4 stars as although staff were kind and professional, disorganised at times."
- "Had an amazing trip with Al-Hidaayah. Brother jafar was always on hand to help with any queries we had."
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