TUI Holiday Store Reviews Summary

Customer Service

Pros:

• "Nicola was fantastic and went through all the options available to us."
• "Keeley was excellent. So friendly and helpful."
• "Nicola... went above and beyond with the service."
• "Natalie was brilliant, she knew her stuff and helped me narrow it down to two places."
• "Olivia was so patient with us! As she provided multiple quotes for different travel dates, group sizes and lengths of stay."
• "Jeanette is an excellent customer service assistant, very patient and attentive."
• "Olivia was brilliant and patient with me at helping me choose the best holiday for us all."
• "Nicola... very efficient and helpful. Nothing was too much trouble."

Cons:

• "Waited 10min to be asked what do you want l voiced to book an holiday she said wait there she started doing something else and l stood for another 10min and decided to go."
• "I went back later another assistant came over and voice what do you want on hearing that l said forget it lve come to book an holiday but I've been in twice and on both occasions met by unprofessional people l don't want to spend thousands of pounds on holiday in here."
• "Lisa... was extremely rude and clearly looking for an altercation."
• "Shocking service! Waited an hour to be seen then when asked how long was told when its your turn."
• "If i could give no stars i would, i went to Meadowhall today to request a refund for my holiday...the manager...was very rude and condescending."
• "Two words… absolutely useless. Special mention to Mia for excelling with her bad attitude and lack of geographical knowledge."
• "Appalling customer service, our pre-booked and paid for premiere seats were cancelled, no notification from the store."
• "The staff are so rude here, whenever i ask for a brochure they’ve always ran out, best to book online these at tui take extra commission on the bookings best to avoid this place."

Expertise and Knowledge

Pros:

• "Charmaine definitely knows her holiday destinations."
• "Natalie was very patient with me and was just really nice."
• "Jeanette... told me I had come to the right place."
• "Natalie... very professional, polite and knowledgeable helping us choose the perfect holiday."
• "Nicola... Told us all the ins and outs for what to look for on our first holiday together."
• "Olivia... was so patient as it was pretty complicated and she did all she could to help us."
• "So excited to have booked our honeymoon, another thing ticked off the list with such a smooth process and wonderful advice!"
• "Keeley was amazing at the Meadowhall TUI, she helped us find the perfect holiday making sure we had all the extras at an amazing price."

Cons:

• "•first off we were completely missold the holiday as the team member in store showed us misleading pictures and told us that is what we were paying for, when it wasn’t."
• "The worst customer service ever this shop wants closing asap .... needed info on booking for egypt 1st member of staff passed the book to reception omg Where did they get this don't give a dam from ..."
• "•when we went to our welcome meeting our TUI Rep was late and provided us with little information before trying to sell us overpriced excursions."
• "•in our travel information book the wrong pick up time for our transfer to the airport was listed in the book and when we called to check this, the TUI customer service were no help and told us that was the wrong time written, didn’t even apologise, for our transfer to have still been late."
• "Terrible service in store and online they have no customer service skills whatsoever as my holiday to Santorini was pushed back less than a month before we are due to go with no warning."
• "Two words… absolutely useless. Special mention to Mia for excelling with her bad attitude and lack of geographical knowledge."
• "Appalling customer service, our pre-booked and paid for premiere seats were cancelled, no notification from the store, upon our visit, was told by Luke, Oh well, enjoy your holiday, at least you are sat together coming home - not the service you expect when you have spent £5,500.00 on a holiday!!"
• "Called, enquired over another tui Holiday . Had 4 in two years ..unbelievable prices ,when cancelled booked another straight away with a great saving. Cheaper now then 20yrs ago..Its not the Tui staff fault that this government you voted for can't sort out their traffic light system..leave the staff alone there only the messenger ..."