The Woolpack Reviews Summary

Staff and Service

Pros:

• "Staff were lovely, friendly, efficient and very polite."
• "Staff all very friendly and with a great warm welcome."
• "Staff were super attentive, food was really nice - especially the roast dinner."
• "The staff are impeccably trained and we always receive a warm welcome from Dee and Lance."
• "Staff were brilliant and very helpful without being over the top."
• "Staff all friendly enough from what I've experienced."
• "Excellent helpful friendly staff who go the extra mile to make you feel very welcome."

Cons:

• "Ignored by staff to be seated."
• "Group next to us, empty plates sat waiting for service."
• "Usually Goto the oak barn, service and food is great there. Thought we'd try the Woolpack.. Bad decision, slow service, miserable staff and waitress."
• "No apologies! No time left for desserts....not that anyone even came to our table to ask if we wanted any!"
• "3 times visited in 8 weeks. Everytime service is very slow."
• "The customer service ruined it for me, our waitress hardly acknowledged us and all the staff seemed really unhappy and unapproachable including the owners."
• "The few friendly staff were overshadowed by the rude and unwelcoming ones."

Food Quality

Pros:

• "Had a take away roast a couple of times now, ready in time and great food."
• "For me the starter nachos were more of a meal. So good vale for money and pretty tasty."
• "The food was amazing, with the beer battered Halloumi, burgers & fruit Sundaes particular standouts."
• "The food was delicious & the staff are all lovely."
• "The Sunday roast with various trimmings was lovely."
• "Their Sunday roast dinners are lovely. Hot, a variety of fresh vegetables and roast potatoes that aren't out of a bag kept in the freezer!!"
• "The food came out and was so delicious and fresh."

Cons:

• "The burger I had was mildly warm over and cooked."
• "But the food isn’t that great although I did finish my meal and so did my partner."
• "The food was terrible. Really, really awful."
• "£17 for a roast dinner and you get 3 slices of sandwich thin meat (embarrassing)."
• "And it cost over £45 for 2 soft drinks, 2 starters, and 2 mains so not cheap for extremely sub-standard food!"
• "Sunday roast beef dinner - everything but the beef good and plenty of it, but the meat was difficult to cut, and very chewy, couldn't eat it."
• "Rude staff and vile food that is ridiculously overpriced."

Ambiance and Atmosphere

Pros:

• "Olde world styled pub, staff are really friendly and attentive, nice relaxed atmosphere, good menu selection with specials available, good value for money."
• "Great selection of beers and a pretty good food menu. Great atmosphere and always feel welcomed whenever I meet friends there."
• "A lovely large garden area divided very attractively onto many discrete areas, no feeling of being close to housing or roads."
• "Nice looking pub, high ceilings barn type although cold."
• "Great food, great atmosphere, Great staff and owners, best selection of beers I've seen!"
• "Such a friendly, welcoming place."
• "Really nice pub with family feeling. And during my visit with really rich Christmas decoration and unfortunately without table service but friendly staff."

Cons:

• "Atmosphere and air ruined by electronic cigarette users being allowed to puff away inside."
• "Being told I'm lucky I'm not being told to leave for wearing a sleeveless shirt is just damning really, in a pub that already has the worst atmosphere I have ever experienced."
• "Absolutely terrible. Was turned away with my family for wearing a sleeveless Tshirt."
• "Have only ever visited during the day so not sure about atmosphere, never very busy during lunchtimes."
• "Place has potential, but atmosphere felt soured."
• "Wholly unacceptable when we went for a couple of drinks."
• "The veg were boiled within an inch of their lives, with absolutely no seasoning or butter."

Value for Money

Pros:

• "For me the starter nachos were more of a meal. So good vale for money and pretty tasty."
• "Olde world styled pub, staff are really friendly and attentive, nice relaxed atmosphere, good menu selection with specials available, good value for money."
• "A good taste and balanced portions. The value is also good."
• "Good food. Reasonably priced."
• "Great food at a very fair price, friendly staff and our family all enjoyed playing a game of TOADS which an East Sussex game and involves throwing brass counters."
• "Food hit the spot, and drinks decently priced."
• "Probably one of the best pub restaurants in the south east, good priced meals superbly cooked."

Cons:

• "£17 for a roast dinner and you get 3 slices of sandwich thin meat (embarrassing)."
• "And it cost over £45 for 2 soft drinks, 2 starters, and 2 mains so not cheap for extremely sub-standard food!"
• "Too small and bland for the premium price tag."
• "Food is okay, nothing to blow your socks off but its alright albeit a bit pricey for what it is."
• "I like this pub and have been here a few times on different occasions... only thing that let it down was the size of the childrens portions they were so small for the price you pay."
• "The sticky toffee pudding seemed like it was one of those Heinz syrup sponge pudding in a can with cheapo Birds custard, so to be avoided and definitely not worth the £6.50."
• "AVOID like the plague. Rude staff and vile food that is ridiculously overpriced."