Off The Rails Reviews Summary

Food Quality

Pros:

• "Truly delicious food (gourmet burgers etc basically) from fresh local ingredients."
• "Food was amazing, I had the roast and it's the best one I've had in a long time!!"
• "Seriously tasty food (particularly the 'cheesy garlic bombs')."
• "Had the mushroom broth ramen today and it was one of the best I've had would 100% recommend."
• "Our food choices were delicious."
• "Food was fab, would highly recommend on the strength of that."
• "The food served in imaginative ways. Ramen was great, even the burger was made memorable."

Cons:

• "The burger was very salty and tangy, mainly tasting of piccoli... Couldn't taste any of the other components of the burger and the chips were also way too salty."
• "It had an overwhelming taste of aniseed and was very hard to finish."
• "Waited over an hour for our meal which was overcooked and salty."
• "We waited ages for our food, a small pot of chips is £4.50 and they have sugar on them."
• "£17 for that burger is ridiculous, McDonald's would have made a better one than what I had for a third of the price."
• "The waffles were over cooked and the kids couldn't eat them."
• "burger was cold in middle - cheese hadn't even melted."

Service

Pros:

• "Booking in advance is a must to avoid disappointment at this busy stop."
• "Asked for the meal to be changed which they did graciously, and apologised for what happened."
• "The service is rapid, considerate and friendly."
• "Service was fantastic, friendly staff."
• "Staff are all very lovely."
• "Really pleasant staff."
• "The staff were friendly and helpful!"

Cons:

• "The manager (or French guy) needs to be trained in customer service - rude rude rude…."
• "Spoilt by the less than friendly attitude of the man who took our order."
• "Nobody came over to ask how the meal was going."
• "Service charge added to the bill of more than 10%? When did we become America?"
• "No apologies from Philippe the man in charge no acknowledgement regarding the situation."
• "What did really rub me the extremely wrong way was the absolute LACK of service."
• "Rude manager."

Atmosphere & Location

Pros:

• "Set in the Yarmouth Estuary at the location of the old Yarmouth Station this place is a great stop for meal when you are out walking or cycling."
• "We loved the unique theme of the disused railway station with the platform still present; which set a fantastic atmosphere for a lovely meal."
• "Great novelty sitting on a platform with beautiful views over Yarmouth wetland."
• "Lovely little restaurant, great scenery."
• "Picturesque location."
• "Open sliding doors onto a beautiful view gives it a fresh and spacious feeling."
• "Quaint and in a lovely location situated on the old railway line which is now a cycle track/footpath."

Cons:

• "Not at all wheelchair accessible - the actual café is about 200M from the car park only connected by a small gravel path."
• "Made a booking for 12.15 originally changed it on the website for 1.15pm - we were on time at 1.15pm but there was no parking anywhere near by."
• "Parking can be tricky outside."
• "Very nice location, recommend parking in the large car park near the ferry as there's little parking for this place - but it is on a popular walking route so driving may not be an issue."
• "A little out of the way if coming by car, hard to find a parking space, but if you're on the cycle path then very easy to get to."
• "We drove for an hour on our last day of our holidays to get to 'off the rails', only to arrive and struggle to find parking, as they have no car park."
• "No car park, but limited parking on street."

Price & Value

Pros:

• "I would say it is a little on the pricey side, but I must say the ambiance, staff, location and of course the beautiful cake, it is well worth it."
• "The prices are quite expensive for a lunch menu, but you do get really big portions."
• "Fantastic breakfasts all round and good coffee."
• "Book here now! It gets booked up but it is so worth it."
• "The food was fresh & well prepared & cooked using locally sourced produce where possible."
• "Best cooked breakfast I've ever had."
• "The food is tasty and well made."

Cons:

• "For £5 per person you can have your order fast tracked and jump in front of people who have been potentially waiting longer. Sorry. No."
• "£17 for that burger is ridiculous, McDonald's would have made a better one than what I had for a third of the price."
• "VERY overpriced for what it was."
• "Food was overpriced."
• "Very very expensive for what we got."
• "It's really over priced."
• "Expensive prices, average food."