Geeks On Wheels - The Technology Experts Reviews Summary

Customer Service

Pros:

• "The guys were really helpful & spoke to me like a person instead of the usual IT guys who treat you like an idiot when you don't understand."
• "Very helpful and polite staff who are knowledgeable."
• "An excellent service always provided, knowledgeable and very reassuring, especially after experiencing a scam!"
• "These guys are so tech savvy and a delight to deal with."
• "They are supportive, diligent and human, which I need considering how scanty my skills are."
• "Anthony and his colleague was lovely, friendly and super helpful."
• "Everyone out there, make Geeks on Wheels your first port of call!"

Cons:

• "What was frustrating, was arranging to meet at 3pm but at 3pm was told no one was available and could I rearrange for 4pm."
• "When I phoned the number provided at the time of the appointment, it was clear no one had looked at my question or any of the booking form prior to the call."
• "The bottom line is that you cannot offer a booking service and then be half an hour late, especially without any explanation."
• "I would have given 5 stars except that he could not log on at the appointed time and called me back after 20 minutes."
• "At least phone and let people know if you can't keep your appointment."
• "Having called, I was put across to a technician, who clearly was not that familiar with the issue that I had booked an appointment for as he frequently had to consult a colleague while putting me on hold."
• "Called twice for two separate issues and both times the person who answered the phone was very dismissive."

Technical Expertise

Pros:

• "Craig, the engineer, was competent, well informed and exceedingly patient."
• "Technician was absolutely on time, and fixed the computer problems whilst explaining what he was doing at all times."
• "Extremely knowledgeable technicians."
• "Miles was friendly and professional and quickly solved the issue."
• "The tech gentleman was excellent, quickly found and fixed."
• "Their engineers are not only extremely gifted, but polite and always go that extra mile."
• "The engineer Craig was EXCELLENT. He fixed my computer in less than an hour what my previous computer technician took two hours to do."

Cons:

• "They said they could fix my laptop and could get the part. I dropped my laptop off in good faith. After I returned to get my laptop back it was in worse condition with the case not properly closed and obvious damage upon inspection."
• "Regretably they could only recover a small percentage of my files."
• "Needed my laptop repaired told me it'd cost 'more than it was worth' and that I should just 'buy one from eBay'."
• "Complete charlatans. Avoid at all costs."
• "After a day was told not needed anymore as they are not happy with the way I talk over phone."
• "They have refused to collect the machine to right their mistakes and have said that I have to drive 45 minutes to them."
• "They seem friendly enough but I wouldn’t recommend using their service unless you are absolutely clear of what you’re paying for before you drop off your items."

Value and Pricing

Pros:

• "Much better value than some other firms in this field."
• "Prices are transparent and reasonable."
• "When they bought it back, it had been repaired very satisfactorily, and at a very reasonable cost."
• "They also try and find the most cost-effective solution to your problem."
• "Very reasonable. Excellent service from William."
• "Professional and helpful staff who take the time to simply explain and resolve tech issues with integrity and for a reasonable price."
• "Reasonable and transparent charging tariff."

Cons:

• "I popped into 'Geeks on Wheels' two weeks prior to using their service to check and see how much they may charge to an estimate on repairs... It was then that they tried to charge me nearly £80 (combined) for the work that they had already carried out on the two separate items."
• "The cost was higher than what was originally quoted but a compromise was reached."
• "Very good indeed. Being a pensioner of 81 I thought it was expensive but worth every penny."
• "The best £90 I have paid out for a while - thank you so much Geeks on Wheels."
• "Best £80 I ever spent on tech."