The St Leonards Reviews Summary

Customer Service

Pros:

• "Staff 4/5 polite and helpful."
• "Very accommodating when we arrived and organised a room with outdoor access as requested."
• "Our second night stay they had adequate staff working and the service was excellent."
• "Staff are lovely and very helpful."
• "Extremely helpful friendly staff."
• "Staff were very friendly and efficient."
• "Everyone from reception to bar staff to waiting staff were pleasant, helpful and attentive."

Cons:

• "Poor customer service and a complete lack of management."
• "Poor service. Long delay for food. When it finally arrived it was not hot the beef was overcooked and tough as old boots."
• "Service wasn’t great."
• "Awful service the waiters were rubbish and the receptionist was awful as she couldn't be bothered most of the time."
• "The service was honestly a shambles."
• "Terrible service."
• "The service was terrible and due to that we will not be returning anytime soon."

Rooms

Pros:

• "The bedroom that I had was large and comfortable."
• "Rooms modern, clean, & fresh."
• "The room was clean."
• "Bed was very comfortable, if a bit on the high side! Room was well presented, although a little dark even with all the lights on, but overall a really nice and comfy room."
• "Our room was comfortable and overlooked the garden."
• "Rooms well appointed."
• "Room is spacious and the WiFi speed is fantastic."

Cons:

• "The room needs cleaning to a higher standard."
• "Sadly the room was a let down, facing the front so very noisy from traffic, no aircon so had to keep windows open. Window seals covered in mould."
• "Building and gardens need maintenance."
• "Ok for a few nights stay no more as the noise from the road and thin walls make the stay noisy."
• "Wasn't keen on location as on a busy road."
• "The whole room was damp and smelled like wet dog."
• "The room smelled! Didn't even have any shampoos/body wash for the price!"

Food Quality

Pros:

• "Our evening meal was excellent and would definitely recommend the Lamb shanks!"
• "The food was cooked twice! The breading was crackling! The food was hard and the steak was cooked wrong."
• "Food was pretty good, it's the usual pub grub, and not your Michelin star stuff, but it was hot, good sized portion and tasty."
• "Food was really, good room was very clean and spacious and staff couldn’t look after us enough."
• "The food was really nice with a good selection that will appeal to a wide range of tastes."
• "The food was so good that nobody left anything."
• "The food was good (mostly Sunday roasts) with no complaints."

Cons:

• "Didnt have some items on the menu so limited our enjoyment."
• "Had roast lunch which was plated up then microwaved, the centre of the meal was warm but the outer surface was stone cold."
• "The food, ham and cheese omelettes, were burnt and had to be sent back."
• "Food though is very very average and possibly underpar to its competitors like beefeater which is much nicer and more for your money."
• "Food came out poor quality, tasted like it had been reheated more than once."
• "The food, when it finally arrived, was of extremely poor quality and did not meet our expectations at all."
• "The Sunday roast was awful."

Management and Staff Responsiveness

Pros:

• "The manager came and took care of business when a few people came to the bar."
• "Many thanks to the chef and his staff."
• "Thank you to Holly who helped me pick out the food etc. And Wendy who pulled it all of today."
• "The staff went over and above to make sure there was no cross contamination for my dad's meal."
• "Thank you for a lovely meal."
• "Well done to all the staff for making it a warm and welcoming experience.!"
• "We felt welcomed on arrival and was impressed with the staffs service."

Cons:

• "Shame the manager wouldn't take responsibility and come and speak to us about the issues we were having rather than leave Emma to pick up the problems to deal with them."
• "The manager shrugged her shoulders and didn’t care."
• "Manager was EXTREMELY rude."
• "The biggest issue is the ignoramus I assume is the manager."
• "Manager was EXTREMELY rude."
• "We were told that revised invoice will be sent by email and money returned... still waiting..."
• "Management need to pull their fingers out."