Orange Property Services (UK) Ltd Reviews Summary

Customer Service

Pros:

• "The team were all incredibly helpful and professional."
• "They were always very responsive and available, guiding me through every step of the selling process."
• "I have found Amanda and Orange Property Services very helpful indeed over many years."
• "Anything you need the estate agents were always polite and helpful."
• "They are always available to give helpful advice in their friendly and efficient manner."
• "The support I received throughout has been amazing."
• "Superb service from beginning to end with continuous communication along the way, letting me know the updates."

Cons:

• "They were the worst estate agent in history. They take the management fees from you and when it comes to deal with your property they do sweet FA."
• "The worst property agency which I have ever seen."
• "horrible agency! please avoid! staff is nice at the beginning, however as soon as you sign a contract there will be no help."
• "Service poor and not trustable I never want to take service from them."
• "What a terrible company with possibly the poorest customer service skills I have ever encountered in my adult years."
• "horrible agency! please avoid!... very unprofessional, not helpful, with no respect to customer."
• "Well next time when someone comes to your branch and speak with one of your adviser and they make an appointment for a viewing and tells you that everything is ok and afterwards they don t respond the phone it s seems that 1 star is more than enough!"

Property Management

Pros:

• "Orange Property Services have provided a professional full-service leasehold management for several years now."
• "They offered us the best competitive rate to manage our property for us and to date, any problem that has arisen has been dealt with efficiently and professionally with very little inconvenience to us."
• "They have also helped me when things have gone wrong with tenants placed by another Agent and I have been blown away by their kindness n giving up their time to talk through issues with me during lockdown."
• "I would not hesitate in recommending Nicola and her team to manage your lettings or sales."
• "Amanda Parkes is amazing! She handles all of the maintenance and deposit works for properties and she couldn’t be more efficient and reliable."
• "I left it with Orange to run the management and they have been faultless throughout, going above and beyond on many occasions to ensure everything has run smoothly."
• "Any maintanance problems my properties had got resolved within just a couple of days."

Cons:

• "Been with Orange for over 10 years... when things went wrong with the tenant that involved court, bailiff, police, they were rubbish."
• "I have mould in my flat and all Orange did was send someone round to fill over the mould with a water based filler which made it worse."
• "Disgusting service, leaving me in a property full of mould and leaks."
• "Then when it came to selling they were abysmal. Unprofessional and rude, and poor communications."
• "It's now been 4 days and still haven't heard a thing."
• "I even dont want to give any star for this agency."
• "TRADESMEN BEWARE!! Did a job for this estate agents over 6 weeks ago, went out my way to get it done quick as it was urgent. It’s a shame Their paying is not as quick in return."

Professionalism

Pros:

• "One of the most professional and knowledgeable agents I’ve ever rented from."
• "Very professional and has exceptional knowledge of the properties in their portfolio."
• "They were very professional and were totally updated on the legal requirements."
• "I have always found them helpful and extremely professional."
• "The team are very professional, focused, dedicated and driven to sell your house, this is how they managed to sell our property within 4 weeks."
• "They have always been professional, competitively priced providing a very professional service."
• "The service is always very professional even though they are very busy at times."

Cons:

• "Not professional and not confidential at all!"
• "horrible agency! please avoid!... very unprofessional, not helpful, with no respect to customer."
• "I found Saira - called herself her director she was rude and arrogant and lazy is not the word."
• "Shame of Colin and his attitude."