Fox Estate Agents Ltd Reviews Summary

Customer Service

Pros:

• "Chris French and Liam were so helpful and knowledgeable selling our house."
• "Every time I spoke to Chris French, she was immediately on the case sorting and solving problems as they arose."
• "Chris went above and beyond to make things happen where the expectation wouldn't have been on her."
• "Chris has proved himself to be both courteous and conscientious."
• "Chris French was amazing when it came to dealing with house viewings; she was friendly, approachable."
• "Chris & his team (Alison & Mel) could not have been more professional or worked above the call of duty for us."
• "Chris showed integrity, honesty and worked tirelessly."

Cons:

• "Only reason they get 4 stars instead of 5 is because for the last two weeks before completion they wouldn't let us enter the property."

Communication

Pros:

• "I was always kept up to date with the progress of the sale."
• "Our conveyancing was completed within 6 weeks and we were kept informed all the way."
• "I was kept informed every step of the way by telephone and email."
• "Chris maintained outstanding communication with all parties."
• "Communication was excellent at all times, and we always received rapid responses to any queries we had."
• "Everyone in the team kept us regularly updated on progress."
• "From start to finish they ensured that all parties were kept up to date and kept the whole process running smoothly."

Cons:

• "I was kept informed at all times of the progress of the sale and didn’t feel the need to 'chase' them up."

Professionalism

Pros:

• "We recently bought a property that was listed by Fox Estates, they were professional, efficient and friendly."
• "Chris Fox had excellent understanding of the local market and we sold the property quickly and without any stress."
• "Efficient in dealing with customers, reliable and run with speed to see the purchase through as quickly as possible."
• "Every member of the team is top-notch at their own specialism, and they communicate brilliantly so that each can immediately handle a query as they are all aware of the current situation at all times."
• "They were very professional and we were delighted with their work, especially Chris French."
• "Great professionalism and communication every step of the way."
• "Professional and stress free experience from start to finish."

Cons:

• "No heavy sales patter just nice people to do business with."