Barnard Marcus Estate Agents Chiswick High Road Reviews Summary

Customer Service

Pros:

• "Louise and her team were fantastic in marketing my property."
• "He got us a very good deal within a short time and he was always available for any questions and requests."
• "Soon, Annebelle came to explain how they worked and started the process. Eight weeks later, not only did we have an excellent buyer, but we'd actually completed!"
• "Demi at the Chiswick branch was brilliant. The transaction was a probate sale and there were various 'hiccups' along the way."
• "Gisel works hard for all her clients ensuring their home is given the best exposure possible."
• "We bought a house from a BM Chiswick seller and received excellent service from Demi and Annabelle."
• "Arte showed me properties patiently waited in the Autumn rain even when I was late."

Cons:

• "When moving out they 'lost' emails that told them how much deposit to give back to me which resulted in it taking over a month to get anything back."
• "I had the misfortune of dealing with one of the most disappointing letting agencies I've ever encountered in my life."
• "The agent was late for my viewing, took me to a property she was going to get the commission on rather than the one I was booked for."
• "The apartment was dirty, with black mold present in the kitchen and bathroom."
• "Looking for an estate agent that will ignore you? Laugh at you down the phone? Call you a liar and put delay after delay in place to not help you?"
• "Very unprofessional service. AVOID IF POSSIBLE Clear lack of internal communication and accountability."
• "Simply very unprofessional. I've paid the deposit, all signed and arranged - just before the move-in date, they cancelled the agreement."

Professionalism

Pros:

• "It was an absolute pleasure to work with Demi and the team at Bernard Marcus; from the initial viewing all the way through until completion."
• "We had a very positive experience with Barnard Marcus and with Stuart Bunce in particular."
• "The team at Bernard Marcus quickly understood what I am looking for and made the relevant suggestions."
• "Louise and Tyler in the Chiswick office were amazing when I decided to sell my flat."
• "I would recommend anyone that would like to buy a house in the area of Chiswick to use Barnard Marcus they have a very Good team especially Gissel Chavez she was very helpful."
• "I am very pleased with the job that Louise and her team have done for me in selling my property."
• "I was very pleased with the service I’ve received when I was buying my first home in the UK they couldn’t do enough for me."

Cons:

• "They have achieved a perfect balance of unprofessional and incompetent at this branch of Barnard Marcus."
• "Very unprofessional business. Made me come to a viewing on a Saturday morning, Nobody was there and when I called them, the answer was we left a voicemail..."
• "I was put under a lot of pressure to give a final offer within hours only to be then left hanging for days while the vendor held out for a higher offer."
• "Horrible, I've been trying to reach them for 5 days, at least twice a day to view a property, the letting team is never there."
• "EXTREMELY RUDE: I have had an appalling experience with one of their agents, GISSEL CHAVEZ, who has been extremely rude with me today on the phone."
• "Absolute horrendous experience !!! We found a lovely flat to rent but they made everything so horrible and unprofessional."
• "The worst estate agents I’ve ever dealt with! They are liars, don’t respond to emails and will try fob you off by asking you to deal with their management office."

Efficiency

Pros:

• "Just rented a place via Cesar Pais and it was an utterly flawless, professional experience for my family and I."
• "Very friendly people and you get the sense that they are operating as a team which is remarkable."
• "Duncan gave excellent help to my niece who was looklng to rent a flat with friends in the Chiswick area."
• "We recently bought our first home in Kew bridge. Gissel is fantastic and very helpful; she has guided us through the process - we received a smooth and professional service throughout."
• "After months spent looking for a property to rent in Chiswick through different agencies, we had a great experience with Barnard Marcus."
• "Aleksandra has been amazing with me! Arranging the view super quick, answering emails super efficiently, being friendly and super professional."
• "Their communication is excellent and they always keep in touch & keep us updated."

Cons:

• "We were given a flat left in horrible conditions. We wanted to cook and found bugs under the gas hobs, a dead fly in the freezer."
• "We paid before viewing and the next person got the flat when we decided that it was not ideal due to distance."
• "After more than 10 phone calls... We are still waiting because the estate agents haven't given the accountants instruction to pay the bill."
• "Despite reporting these issues for a month, they have not fixed a single thing, and their excuses and indifference have been infuriating."
• "It took them 21 days to restore hot water in our apartments, they did mistake in accounting resulting in them sending letters to owner stating that we underpaid."
• "I had made an enquiry about a property in Chiswick which we would have wanted to buy as an investment... unfortunately I didn't get a call back from Nathan."
• "Offered on the basis that there is no chain, turned out 3 months later there is a related purchase."

Integrity

Pros:

• "Louise is an extremely diligent, enthusiastic, personable and knowledgeable professional."
• "Stuart has been very professional, attentive to the buyer’s need, excellent in communication skills and very patient."
• "I would highly recommend the team I dealt with."
• "What I appreciate the most is Stuart‘s skill in negotiation and responsiveness."
• "Macauley England, the in-house mortgage broker, considered my budget and went above and beyond to ensure that I am placed on the most financially beneficial mortgage plan possible."
• "Really happy with the service provided by the team. Jade and Annabelle were very professional and efficient."
• "I would highly recommend using Bernard Marcus Chiswick estate agents to sell your property."

Cons:

• "They even wanted to charge us money to repair structural floor cracks!"
• "They calculated badly the money that we had to pay in the last month, I had to demand that they review it for weeks and never returned the money that it pays for more."
• "Throughout the viewing her tones and mannerisms were incredibly rude and seemed like she didn't want to be there."
• "I am still waiting for a holding deposit that was supposed to be paid out 3 months ago."
• "The first thing she said was that she didn't have time to take us to the second viewing because we were late."
• "I would commend their communication, hard work and the fact the whole team were pleasant to deal with."
• "Extremely frustrating experience trying to buy a property with this office. Unhelpful and unresponsive."