Seymours Estate Agents Surbiton Reviews Summary

Customer Service

Pros:

• "Seymours were excellent to deal with when we bought our first property."
• "Thank you Seymours for your professional and friendly approach in selling my home."
• "I'm grateful to Seymours for helping make our recent move so straightforward."
• "The whole team have been great from our initial meeting with Nick, then working with Sam and Jenny."
• "Jenny handled all business after the offer being accepted and kept everything on time in a very friendly manner."
• "We had a great experience with Seymour's letting agency as the landlord."
• "We spoke with a number of agents around the valuation of our property, I was immediately impressed with Nick's experience."
• "Sam was very proactive and had the foresight to get in front of a few potential issues before they arose."

Cons:

• "I wish my experience had been as good as others with Seymours. We had an offer accepted on a property which the vendor had plenty of time to consider and was happy with, but we were unfortunately gazumped in the same week."
• "I was then passed from one agent to another, so it became difficult to 'track' who to talk to for stuff, as it was always someone else's responsibility."
• "Very friendly staff and quick response although I do have one concern where I had only made a small enquiry and was then flooded with emails and calls and voicemails for weeks after."

Communication and Responsiveness

Pros:

• "Alex and Shaana in the Lettings Team were very professional and responsive."
• "A special mention to Alex who went out of her way to ensure I could secure the property."
• "Chris did a brilliant job negotiating my purchase, and Jenny has achieved miracles sorting out the chain and completion dates."
• "We then worked closely with Sam who arranged everything for us from start to finish and kept us updated regularly."
• "Sam was exceptional; he helped us during the whole process, always kept us up to date without delays."
• "Shaana Mir from Seymour’s Real Estate Agents really helped me to get my desired rental home."
• "Having dealt with some other agencies before and having issues, Alex and Seymour’s were a breath of fresh air."
• "Sam at Seymours was incredibly helpful throughout our house buying process."

Cons:

• "Finally, when it was time for us to move, they insisted to charge us money: lucky enough the owners agreed we left the flat in a better condition than it was."
• "LATER UPDATE: I was then passed from one agent to another, so it became difficult to 'track' who to talk to for stuff, as it was always someone else's responsibility."
• "Then, all of a sudden, I was being chased for the renewal even though I told them I was on my honeymoon and it was still two months ahead, which is something that really bothered me."