Acorn Estate Agents in Dartford Reviews Summary

Efficiency and Professionalism

Pros:

• "They were extremely efficient and easy to deal with."
• "From start to finish we were impressed with the level of professionalism."
• "I was dealing with Laurence Doucet and we were told given over email about that the stuff we had asked to be removed has been done."
• "The manager, Daniel at the Dartford branch was very professional and always kept me updated each step of the way."

Cons:

• "Attended a viewing at one of the properties in Dartford. Upon arrival to our viewing there was a mass que waiting to view the property."
• "DIRTY PROPERTY ON THE MOVE-IN DAY."
• "I was dealing with Laurence Doucet and we were told given over email about that the stuff we had asked to be removed has been done. Surprise, surprise, after we take the keys and open the house the stuff has not been removed."

Communication and Support

Pros:

• "Their communication was better than expected throughout."
• "They were fantastic and kept me updated all the time."
• "I would like to thank Holly Field to get the property offered to us, her assistance has been priceless."
• "Just wanted to say a quick thanks to Holly Field, our house buying journey has had its ups and downs but Holly has been there for us every step of the way."

Cons:

• "When we reached out to Acorn, they contended that they bore no responsibility since our tenancy had officially begun."
• "EDIT: in their review reply, state agent says they sent contractors to the property. That's a lie, they did not."
• "I booked a viewing and I travelled more than 1 hour, I was at the property the time we agreed 1 day before, but nobody turned up so I called them they said somebody made an offer already."

Knowledge and Expertise

Pros:

• "Richard Allen was particularly helpful and his knowledge of the Dartford housing market was clear."
• "Molly made the whole experience perfect she knew everything and was just friendly and welcoming."
• "If using Acorn for anything todo with lettings ask to deal with Molly Hunt, very professional, extremely knowledgeable."
• "Jacqueline Bissett is the best estate agent I have ever dealt with I have bought many properties from various estate agents Jacqueline was very knowledgeable and well presented."

Cons:

• "We were struggling to sell our house. We had been on the market for some time with two agents with lots of viewings but couldn’t find a buyer."

Customer Service

Pros:

• "A big special thank you to Molly who was our main Negotiator, her attitude, kindness and knowledge really played a great part."
• "As a first time renter and having just moved to the UK, it was tough finding a perfect home for my family. However, Harry has to be the one of the kindest agents."
• "Fantastic service from Acorn. We were let down by Wards who failed to successfully find a tenant. Harry Frankland and his fantastic team swooped in to save the day."

Cons:

• "Utterly bunch of fraudies specially Rubeena bukareen. Guys be careful with them when they ask you for money upfront, Don't pay them anything unless you been given keys."
• "I had to follow up 2-4 times on call, then somehow I got response."
• "They care too much about money and not people. They take the holding deposit before an offer is accepted and you have to wait a week to get the money back when offer is not accepted."