Humphrey and Brand Estate Agents Reviews Summary

Communication

Pros:

• "They are great in communication, super professional and being outstanding in business particularly in this area."
• "Always very quick to respond to any queries I had and was very efficient during the whole letting process."
• "Communication was great and I felt relaxed and reassured all the way."
• "Her communication skills are top-notch, and she made sure I felt well-informed every step of the way."
• "Notably they are also very quick to respond to queries, something we found to be extremely helpful while going through the uncertainty of buying a house."
• "Yari has been fabulous - clear and quick communication and just overall lovely to deal with."
• "The communication has always been very smooth, all queries answered promptly and issues resolved very quickly."

Cons:

• "We had leaks that were not fixed."
• "It would be nice if agencies were more prompt in handling email communications."
• "Tried to buy a house through H&B. Ended up being stuck in a chain for nearly 6 months with limited communication."
• "Ended up being stuck in a chain for nearly 6 months with limited communication and proactivity from the team."
• "Extremely disappointing experience with Humphrey and Brand."
• "Limited communication and proactivity from the team."
• "If you are a tenant look for someone else, they just want to please the landlord at your expense."

Professionalism

Pros:

• "They are polite, professional and reliable."
• "She was very professional and knowledgeable but also very welcoming and human, which can sometimes get lost when dealing with properties."
• "The team at H & B were so helpful and refreshing for a Real Estate team. Often I feel I need to have a guard up with agents, but not these guys."
• "Professional, knowledgeable, responsive, and just a pleasure to deal with."
• "Not only did they sell it in just under 3 weeks, they also dealt with the whole process with professionalism, patience and friendliness."
• "They have gone above and beyond what is expected of an Estate Agent."
• "Very professional, friendly and helpful with a local presence and a thorough up to date knowledge of the local market."

Cons:

• "The service I was getting was dire. Ridiculous quotes for minor repairs and missing vital servicing."
• "The only point I would make to potential buyers/sellers considering H&B is to *avoid* their recommended solicitors, AVRillo, like the plague."
• "They only look after the landlord, they don’t care about the tenant."
• "We had a sensitive issue with a tenant this year and we received skilled and considered guidance from Lisa & Paige."
• "They were more than helpful and fair with the negotiations of the people looking to buy the place."
• "As far as letting agents go this is by far the most smooth and efficient we have ever had."
• "They work hard and listen to their clients to keep both landlords and tenants happy."

Customer Service

Pros:

• "I can thoroughly recommend Humphrey & Brand for their property management service."
• "The whole letting process has gone so smoothly, with great care, guidance and consistent communication at every step."
• "They have successfully sold 8 houses for me now and achieved a great price for all of them."
• "We are so glad we went with them in marketing and selling our home and couldn’t recommend them more."
• "I highly recommend Humphrey & Brand for their professionalism and the exceptional service they provides."
• "We have already recommended Humphrey and Brand to friends and colleagues and will continue to do so."
• "The whole team led by Laura Humphrey has always been efficient, prompt at returning calls, professional, honest and an all round nice people to deal with."

Cons:

• "We had leaks that were not fixed."
• "It would be nice if agencies were more prompt in handling email communications."
• "Tried to buy a house through H&B. Ended up being stuck in a chain for nearly 6 months with limited communication."
• "Ended up being stuck in a chain for nearly 6 months with limited communication and proactivity from the team."
• "Extremely disappointing experience with Humphrey and Brand."
• "Limited communication and proactivity from the team."
• "If you are a tenant look for someone else, they just want to please the landlord at your expense."