Hawes & Co Estate Agents - Surbiton Reviews Summary

Customer Service

Pros:

• "The whole team were an absolute pleasure to work with and would highly recommend this office to anyone requiring such services in the local area."
• "Sarah and her team in Surbiton were simply outstanding. Honest, professional, knowledgeable and reassuring throughout."
• "I cannot praise Hawes & Co enough for their incredible customer service and effortless efficiency throughout the successful sale, exchange and completion of my last property in Surbiton."
• "Michael Gibson and his colleagues were knowledgeable and always friendly, responsive and helpful."
• "They are professional, efficient, polite, friendly and most obliging, with nothing being too much trouble for them."
• "Greg, Liana, Michael and Toby are some of the most friendly and professional people I have come across."
• "Everyone we dealt with in the office was professional, knowledgeable and courteous and they clearly worked hard to manage expectations on both sides and get the result everyone was looking for."

Cons:

• "We did not feel respected by them, we feel that a lot of things were not told to us about what was going on and we were misinformed."
• "Their property management department are unpleasant to deal with and other departments seem to lack organisational skills and have worryingly little knowledge of housing legislation."
• "They then failed to produce a single viewing in the space of four months, even after lowering the price."
• "I have sent an email to them complaining about the situation, but I have been competely ignored."
• "To say as tenants we were treated with contempt by none other than the head of property management would be an understatement."
• "Terrible experience. Very discriminating, both the company and the appalling credit referencing company they used."
• "They are scammers and liars, you also show up at the office to talk about different problems and they lie to you."

Professionalism

Pros:

• "It was the sheer customer knowledge and personality of Greg that made the sale, for very close to asking price."
• "I mainly dealt with Sarah and she was always responsive and professional, pushing anything she could along for us."
• "Greg McHugh and Samuel with his contract chasing, were brilliant."
• "Michael Gibson was very helpful, knowledgeable and nice to deal with."
• "Sarah and her team are proficient."
• "Michael Gibson is an outstanding agent. Efficient, reasonable, friendly and professional."
• "Liana was amazing and kept us fully informed throughout."

Cons:

• "I recently sold my property with Hawes and Co in Surbiton and unfortunately was very disappointed with the 'service'."
• "We rented through hawes and co for 2+ years... we will actively avoid H&C for future sales because of our experience as tenants."
• "I don’t understand why hawes and co use this horrible, discriminating, unprofessional referencing company."
• "Expectations slowly withered as it became apparent the progress dramatically slowed down and the eye was taken off the ball... Deadlines given by me came and went and a lot of concessions were given."
• "However, we found that the communication did drop slightly in the middle part of the sale and there was some confusion/mix up with the valuation."
• "I would strongly advise against Hawes & Co. They lured us to instruct them by overvaluing our flat."
• "It is a lie agency and unprofessional, check always everyone the contract before to sign."

Efficiency

Pros:

• "Viewings were arranged promptly and buyers found within a week or so."
• "We had a smooth and transparent experience with Hawes & Co letting agents."
• "They responded to all my questions very quickly, no hidden fees, all necessary paperwork was online so i only had to travel in once for identity verification after viewing the rental property."
• "They deal with things as a team, are super friendly and respond to matters promptly."
• "Communication was excellent and all parties were kept informed and the processes necessary for a sale were systematically gone through."
• "Great communication throughout the whole process."
• "They made an effort to get to know us and what we were looking for, and why."

Cons:

• "This whole process took them nearly 3 weeks leaving hardly any time to find a new property and almost left us homeless."
• "In the mean time, the agent at Hawes & Co left and we were not even informed: nobody was looking after us for god knows how long."
• "When I decided to give them notice, It took a week for me to speak on the phone to the branch manager, Sarah Walker, as clearly nobody cared."
• "They told me that I did not have to pay the bill, before I left the house, they told me that they were not going to pay the bill."
• "After the fixed term expired, they invoiced us for renewal fee on statutory periodic tenancy... they sat on it for weeks, then they did a u-turn, stood their ground and started arguing statutory periodic tenancy is an extension, and refused to back down after 'consulting their director'."
• "As a result, we will never use Hawes and Co again in any capacity and would strongly recommend any tenant to keep a log of evidence for their own protection."
• "This experience was tainted however at the end of our tenancy when the dreaded end of tenancy clean and inventory had to be conducted."