Laurels South West London & Surrey Reviews Summary

Customer Service

Pros:

• "All are incredibly committed, professional and extremely approachable."
• "To say that Rob, the MD, goes above and beyond is an understatement!"
• "Always available on the phone for advice and keeping on top of our sale/purchase."
• "Great hand holders - there were a number of points of panic on our part and they were always ready to give advice and make sure we were happy."
• "Kept us informed all through the process and no question was left unanswered."
• "Always available and always informed, the Laurels team were there for us right through to completion."
• "Communication is excellent and have guided us through the whole process of selling our house!"

Cons:

• "Given the significantly higher rate of commission the company demands the customer service is entirely unsatisfactory. Would not recommend at all."
• "The only downside is that we took his advice on which solicitor to go with (Taylor Rose) and that was the part of the process which we found extremely impersonal which didn’t work for us at all."
• "Initially I had a disappointment with the team to communicate. However, their sales director personally called me on phone and narrated their situation."
• "Timewasters. After seeing a fantastic property online, we organised a viewing which involved everyone moving their work hours... Would have been nice to know that before going through all the hassle beforehand!"
• "I wouldn’t use their services or recommend this company."
• "These is NOT and honest company, don't work with them for your sake."
• "Misleading sales tactics that completely misrepresented the service we would receive."

Professionalism

Pros:

• "Robert and Jessica were fantastic throughout our first home purchase."
• "An agent I felt I could trust from the outset."
• "Outstanding service from a very professional company."
• "Every person we spoke to was professional and courteous, nothing was a problem."
• "Very clear communication and managing of expectations during the whole sales process."
• "The whole team were professional, efficient, friendly."
• "A thoroughly professional and hard working group of people."

Cons:

• "Would take days for the estate agent to get back to us once a viewing did take place."
• "I had an interview with Laurels estate agents. To be completely ‘ghosted’ by them, no response or communication from them what so ever."
• "They are both serious salesmen - which might put some people off."
• "Careful!! If renting with them, they actually represent landlords at times, and will only let you know after signing the contract that you're now dealing with the Landlord directly."
• "Sadly, we feel it’s been poor value for money in this tiny bungalow, and so now they have our notice."

Efficiency

Pros:

• "We received an offer on 23/06/2017 and exchanged contracts on 04/08/2017 - 6 weeks!!!"
• "Amazed to have sold our house in 10 days."
• "helped us sell our property quickly and professionally."
• "sold our house within 2 weeks of putting it on the market."
• "the speed at which our flat sold was fantastic."
• "They found a buyer within days and were brilliantly managing a whole sale process."
• "Liam, in particular, has been absolutely fantastic from start to finish, chasing both us and the sellers in order for this to progress swiftly (8 weeks from offer to completion including Christmas) and always on hand to answer calls and emails."

Cons:

• "our estate agents were not very responsive in dealing with viewings."

Marketing

Pros:

• "Photos looked amazing."
• "superb marketing, professional and personal approach."
• "Laurels marketed our property well (photos were beautiful) and even though they were not a local estate agent, they managed to organise an open house within 3 days from which we received a number of offers."
• "Their enthusiasm to get the job done with professional photographs, marketing, numbers of viewings, good time keeping at appointments, daily updates and communication was first class."
• "They invest not only time but themselves and you really feel that, they keep in close contact and update you every step of the way."
• "Laurels came in, marketed the house with fantastic new photographs and managed to sell it within about ten days at a higher price!"
• "They were constantly coming up with ways to market our house in different ways."

Cons:

• "Picked up a poor situation which had had no traction for 4 months. Within two weeks Bethany and team had undertaken all the professional photography."