The Skin Co Spa Reviews Summary

Customer Service

Pros:

• "Lex was the best host, combination of accommodating and funny."
• "The woman behind the desk, Johanna I believe, was incredibly apologetic and helpful, offering me many different options for refund/rescheduling/compensation."
• "The masseuse and the lady who welcomed us were all professional and very friendly."
• "The staff were the most polite and friendly staff I have experienced."
• "The reception team were also lovely - so easy to chat too!"
• "The staff here are Professional, welcoming and helpful."
• "The staff were lovely and very accommodating."

Cons:

• "The staff were frosty."
• "There was no receptionist to greet us and we were rushed through the health questionnaire."
• "They were so disorganised that they started us late but still finished on time."
• "The staff were also in general unhelpful and unknowledgeable."
• "Whatever we asked it felt like we were being a huge inconvenience to them."
• "Extremely bad customer service (AVOID)"
• "No one seemed to be on reception and we ended up hanging around waiting for someone to appear a lot."

Facilities

Pros:

• "This was so clean, calming and most importantly private."
• "The spa is super clean, and has everything you need."
• "The private spa area looks spectacular, decorated in beautiful neutral colours."
• "Fabulous jacuzzi, steam room and sauna."
• "The facilities are lovely we enjoyed using the sauna and jacuzzi after our treatments and the garden is a great place to relax once you’re finished."
• "The sauna and the steam room were very clean and brand new."
• "I really liked the location and the facilities which includes a steam, sauna, swimming pool and jacuzzi."

Cons:

• "The skin co spa is not easy to find — it’s tucked away, off the Main Street of Brick Lane."
• "Reception area is super small with two tables and chairs next to cardio machines, corridors tiny as well."
• "Facilities were really basic. Jacuzzi wasn’t working."
• "The gym changing rooms were small with no cubicles to change in."
• "The changing rooms were poky and soaking wet."
• "This Spa is located in a very awkward place in the building."
• "The fire alarm went off because of the extremely poor ventilation in the spa area."

Treatments

Pros:

• "I had a facial that was absolutely amazing, after months of sleepless night having my 2nd baby and being SO sleep deprived I came out from the treatment feeling and looking 10 years younger!"
• "Each procedure I experienced was delivered with precision, skill, and a genuine care for my well-being."
• "Therapist explained the procedure of microneedling and I knew exactly what to expect during and after the treatment."
• "I have got such a nice healthy glow on and skin look so much more clear."
• "Their medik8 facial is fantastic; my favourite is the vitamin C light micro needling + face peel add-on facial."
• "The facial was very relaxing and I saw a very obvious difference after the treatment."
• "A combination of dermapen and cool peels has made SUCH a difference."

Cons:

• "Robes and towels had a lot of excess fluff."
• "This place is a scam and they don’t know anything about skin!!!! The service is appalling!! Worst ‘spa’. Ever!!!"
• "One of the items was an undereye mask which we tried and both of us felt burning within a minute of use so had to take them off."
• "Had a hydrafacial and I am left with bruises all over my face."
• "I payed to have a lifting yoga face and what I only receive was them taking out all my skin care with product that gave me an allergy and now I have a rash all over my face."
• "My therapist was using her phone during my massage which I find so unprofessional and really quite annoying."
• "I had a bad reaction to the facial."