Barnard Marcus Estate Agents Surbiton Reviews Summary

Agent Performance

Pros:

• "Nicholas Marciano is a fantastic agent."
• "Christina Thompson, who helped us greatly and rented our property within a few week."
• "Nick and Rebekah made the whole process quick, easy and stress free."
• "Great to work with Nick, since the first day he acted immediately with an offer."
• "I'd definitely only go through Barnard Marcus now and a special mention to Nick for his knowledge, professionalism and general kindness."
• "Louis Arkell conducted to open day for Barnard Marcus Estate Agent."
• "Frederica Giustino has an amazing professional manner."

Cons:

• "This agency wind me up easily."
• "Try to scam money out of tenants for stuff that was not included in the inventory."
• "A complete lack of knowledge about extending the lease on a property, taking weeks to get back to us with details."
• "Appaling customer service. They ignore emails and refuse to admit making a huge mistake with the tenancy paperwork."
• "What made me even more upset is that she tried to deny the very emails/viewings she sent me. Very unprofessional, no sense of accountability."
• "bad experience with BM. No communication along the process, no booking confirmations, addresses, no direct contacts to talk to, completely ignored after making an offer."
• "Pressured us into making an offer."

Customer Service

Pros:

• "Rarely write reviews but the experience I received through Barnard Marcus really helped me with my search."
• "We will definitely be using them again in the future when our lease is up!"
• "We would 100% recommend him to anyone looking for financial advise."
• "I will be also sharing my feedback with upper management as honestly we are all human and deserve to be treated with the same respect."
• "A truly first class service."
• "With their support and constant day to day, minute to minute, Email correspondence, whatsapps to even sms and phone calls we were fully connected and in contact."
• "I’d like to mention especially Sophie and Alex, for their professionalism and courtesy."

Cons:

• "Thinking about using them to let your property? Don't bother!"
• "The most unprofessional and disgusting staff I have met in any real estate agency."
• "From a buyers point of view they are rude pushy, and constantly trying to offload their own mortgage advice onto you."
• "Poor communication between departments, landlords and tenants. Felt left in the dark a lot around us leaving the property."
• "This agency is totally unreliable and unprofessional."
• "The receptionist staff were utterly rude and unhelpful."
• "I never write reviews but I never felt so let down before."

Professionalism

Pros:

• "I secured a very complex mortgage deal through Luke Bustin who was very professional."
• "I especially found the Branch Manager Joanne Hughes helpful and she was always willing to make time to talk through any questions I raised."
• "Both Joanne and Georgia took time to get to know my property, so they could use this knowledge to answer questions from prospective buyers - a refreshing change!"
• "Aaron was very nice and helpful."
• "Martin and Matthew were both extremely helpful in helping us find our flat and communicate with the landlord!"
• "The after sales support we got from Kecia was outstanding and I don't think our sale would have gone through without it."
• "The team I dealt with were friendly, professional and responsive to my calls and emails."

Cons:

• "Shocking customer service. Unprofessional and dishonest, quite happy to string customers along and waste their time."
• "Worst agent I have used. Unprofessional, poor value and unresponsive."
• "Very rude and unprofessional staff."
• "Totally unprofessional agency both on the sales and let things side."
• "No stars at all for the awful experience I've had. Barely got a chance to view the place as one of its agents failed on 2 occasions to book me a viewing!"
• "That lady doesn't seem to want to work. The worst receptionist team in the 20th century."
• "AVOID using this agency."

Recommendation

Pros:

• "Highly recommend!"
• "I would definitely use this agency again."
• "Kudos to the great team @ Bernard Marcus Surbition."
• "I would highly recommend to anyone intend on selling their property in Surbiton to use Barnard Macus."
• "We wholeheartedly recommend him for all your letting needs whether you are a tenant or landlord."
• "I would highly recommend using Luke as a broker and will definitely be going back to him in the future."
• "Defo recommend!"

Cons:

• "Avoid them managing your property if you can."
• "From a renters point of view I would completley avoid these people unless you want to end up seriously out of pocket."
• "I suggest avoid this agency. HORRIBLE !!!"
• "Don't bother!"
• "Be careful as a residential landlord if you are renting through them to one of their larger commercial tenants."
• "You wont find a better service anywhere."
• "We genuinely felt very well-looked-after, always treated as individuals rather than just names on a list."