Martin & Co Crystal Palace Lettings & Estate Agents Reviews Summary

Communication

Pros:

• "Their communication is quick and clear."
• "They respond to questions/comments/issues promptly, and are quick to follow through with any actions when required."
• "Very prompt in responding to emails and keeping us updated at every avenue."
• "James was an excellent communicator, always making sure we were kept in the loop regardless of whether there was anything to update."
• "They were honest and genuine from the outset (a refreshing change from some of the other estate agents I met) and communication throughout the viewings and subsequent sale process was excellent."
• "Michael was very prompt at writing up any feedback on the online portal and answering questions when needed."
• "James is always there to answer our emails and reassure us."

Cons:

• "The agent on the phone was extremely rude and apprehensive about our jobs."
• "I had a very negative experience renting with Martin & Co Crystal Palace. Not only were maintenance issues ignored at the property I was renting for 18 months but I found one staff member in particular to be duplicitous and bullying."
• "James... U tried to persuade me not to buy surveys because you already knew it would reveal the existing problems that were not visible."

Professionalism

Pros:

• "Very personal and friendly but highly professional and efficient."
• "Throughout the years James and the team have been fantastic."
• "The team at Martin & Co, Crystal Palace were professional and easy to deal with."
• "James's professionalism, knowledge and absence of the nervous/desperate estate agent energy won him the job."
• "James and his team at Martin & Co Crystal Palace go above and beyond what is expected of them."
• "They have managed my property fantastically and dealt with maintenance issues efficiently."
• "James and staff handled a really tricky sale of my property."

Cons:

• "You tried to pressure my solicitor for a quick sale before the end of summer as you knew that winter weather would reveal the significant damp in the house."
• "I went to view a property on 10/6/22 and estate agent, Michael, would not let me view the property due to being 10 minutes late for the appointment."
• "I found this rude and not accommodating, especially because he had not said that I'd only have 10 minutes to view the property."

Customer Service

Pros:

• "Highly recommend."
• "Very friendly and helpful agents."
• "Very nice and friendly team."
• "Great experience as a tenant- James, Annabel and the whole team are professional, kind and helpful."
• "Good honest advice from people who know and love the area."
• "James and Lucy are a new breed of estate agents who seem to understand that customer service and peace of mind go hand in glove."
• "They made the whole process from viewing, renting then moving out easy and I trusted them to treat us fairly."

Cons:

• "Avoid if you can!" (In reference to a negative experience with an agent.)
• "My experience of them was anything but positive I would even mention the word 'cowboys'."
• "I would not recommend Martin & Co for tenants in the private rented sector."