Spencer. The Estate Agent Reviews Summary

Efficiency and Effectiveness

Pros:

• "They sold my house quickly at a good price and handled all negotiations efficiently."
• "Spencer’s were fantastic from start to finish and very reasonable in price."
• "From beginning to end Spencers have been amazing."
• "The team were very responsive and helpful to emails and brilliant at communicating."
• "They continually updated us, even if nothing much had progressed, pushing solicitors and legal queries on a daily basis to ensure the sales go through as quick as they can."
• "We agreed a sale around 10% above the asking price within around a week of the property going on the market and completed the sale around five weeks later."
• "The whole process took under 4 weeks and was so smooth I was sure it hadn't happened."

Cons:

• "After a long and painful tenancy where the staff were anything but pleasant..."
• "Myself and my partner lived in a mouldy house and had to end our contract after 3.5 months when mould was under our mattress and on our clothes."
• "The experience was awful from start to finish, between their extortionate fees and their (largely) unhelpful staff."
• "THINK TWICE! This agency cannot be trusted!"
• "Our interactions with Spencer were hostile and unpleasant, and I would highly recommend choosing a property represented by a different agency."
• "We had to spend two solid days (days away from work/loss of earnings) professionally cleaning all carpets, scraping gunk and sludge off the kitchen floor and cleaning out hundreds of dead flies from inside the fridge."
• "One of the worst estate agents I've ever had to deal with."

Customer Support and Communication

Pros:

• "Lizzie was an awesome negotiator and was so supportive when things were feeling stressful."
• "Lizzie and the team were excellent at communicating with and supporting me during an extremely busy market period and a somewhat difficult conveyancing process."
• "They were endlessly patient and supportive when the stress got to us."
• "They're super professional, knowledgeable and friendly."
• "Excellent communication, friendly and personable to deal with both over the phone and face to face."
• "Always could speak to someone on the phone."
• "Every member of staff went above and beyond to make the process as stress-free as possible."

Cons:

• "Be careful if you are a student using this estate agents as they think they can get away with low levels of care, effort and decorum."
• "However, to my disappointment, I received a call from Spencer on the morning of the 30th, informing me that the property had already been sold."
• "Throughout the year we’ve had many problems with the property... the attitudes of staff which I won’t name was dismissive and lacklustre."
• "Found that the agent I had to deal with was pretty rude and uninterested."
• "Only negative was an email from Spencer’s with a slightly pushy tone, although this was quickly resolved and the rest of the communication was pleasant and constructive."
• "I was going to leave a better review but seen as they’re attempting to take a huge amount of our deposit I’ll be totally honest."
• "We rented a flat from Sheffield which later turned out to have been recently painted because of the rampant mould problem."

Professionalism and Trust

Pros:

• "A very professional service from start to finish- we are very happy with our experience and highly recommend Spencer Estate Agent."
• "A truly professional service from start to finish."
• "I cannot recommend Spencer highly enough for their very helpful, practical, swift and professional Lettings service."
• "Excellent service! Lizzie and the rest of the team at Spencer’s went the extra mile to get our sale over the line."
• "Above all I felt we could trust them with every aspect of the sale."
• "They are always professional, always supportive and give advice when needed."
• "During our relationship with them over the last five years, all staff have been reliable, trustworthy and professional."

Cons:

• "Recently moved into a new build apartment - bank apartments on Abbeydale road - no phone signal whatsoever, no 4g signal and they have signed exclusive contracts with BT to supply the internet..."
• "However completion of the sale was prolonged due to the conveyancing process which took longer than expected."
• "Unlike many other agents they actually listen to their clients and act on their wishes."