Halfords Autocentre Bath Reviews Summary

Online Booking

Pros:

• "I checked the Halfords web site and found a space in bath and booked and paid online."
• "Really easy to book online."
• "Excellent Customer Service, only £29 if MOT appointment is booked online."
• "Booked an MOT a few days in advance. Stuck to the time frame."
• "Grabbed a bargain £10 MOT following a Halfords promotion. Booking by phone was easy and when I had to rearrange this was handled without fuss."
• "I booked an early morning MOT the night before which is hugely convenient."
• "Booked new tyre and fitting appointment online - very good price."

Cons:

• "Awful experience, made online appointment and paid, drove 40 mins out of my way to be told that my tyres were not delivered."
• "Booked my car in, 2 days previous to my appointment, on turning up for my booking slot I was told the tyres hadn’t arrived."
• "I booked an MOT two weeks in advance but 48 hours before my appointment they suddenly rang me to tell me that no MOT testers were available for the entire month so they had to cancel my MOT."
• "Booked and paid for my MOT online, it was originally booked for a Saturday, however I got a call from Martin to say his staff were off sick and couldn’t do Saturday any longer."
• "Allowed me to book online for a time when they weren’t even open."
• "I booked online for a MOT about a week in advance and was sent a confirmation for 1150. When I arrived then I was told I was actually booked in for 1600!"
• "Turned up for a MOT I booked online and was greeted by a 'No, no MOT'. I explained I'd booked online and the man said online wasn't linked to their garage and no one was doing MOTs all that week."

Customer Service

Pros:

• "The gays working there are all very helpful, kind and professional."
• "Jess was lovely today and made us feel very welcome."
• "Always had great service here."
• "The team was very prompt on helping when I pop into the garage without an appointment."
• "Great service - knowledgeable and very helpful."
• "Really good customer service, transparent and friendly. The bill too was much lower than I expected."
• "Your man Tom is a legend - solid gold. He was extraordinarily helpful, knowledgeable and professional."

Cons:

• "Rubbish company, will never try again. Feel treated with total contempt."
• "Very poor customer service."
• "Terrible customer service. Aggressive and obstructive."
• "Shocking customer service, avoid at all costs."
• "Very poor customer service, absolutely no communication with staff."
• "The worst customer service I've ever experienced, very rude from the moment I arrived."
• "Really poor customer service - avoid at all costs!"

Service Quality

Pros:

• "Fitting when carried out was quick though."
• "Nothing is too much trouble....I get all my car needs sorted under one roof."
• "I visited Bath Halfords Auto centre this evening as I need a new bulb for my headlights, the man fitting it was fast and efficient and very friendly and he even filled up my screen wash with no charge."
• "Amazing guys highly highly recommended by us we went in as an emergency booking they took the job on sorted it and had us back on the road no trouble at all."
• "The team are knowledgeable and courteous which sadly, is rare nowadays."
• "Staff were friendly and knew their business."
• "Problem found on MOT, well explained with photo evidence."

Cons:

• "Went in for a full service, left with an engine light and an ESP light, and had an oil leak a week later, none of which they took responsibility for."
• "Took my car in for a full service. No one new I was coming even though booked on line. Picked the car up later. In my opinion the car had not been serviced even though it had been booked in for this."
• "They also broke the tailgate lock on my car last year so I couldn’t open my boot either from the inside or outside."
• "I took my car in for an MOT and service and was Informed after 10 minutes of my car being on the ramp it has begun to overheat."
• "Dented and scratched my car and they refused to fix it."
• "I shall NEVER recommend this garage and find it appalling that they can treat a paying customer like this."
• "This was the worst experience I have ever had to endure with MOT/Service!"