Trade Centre UK Reviews Summary

Car Quality

Pros:

• "I've smashed 100 miles in it the same evening and it seems to be running good."
• "Both cars still running OK."
• "I was welcomed by jack at the entrance who was very polite and professional, explained everything and gave us enough time to walk around and look at the cars."
• "Made an appt to look for a car. Wasn't pressured into buying. Found car I needed for my mobility scooter."

Cons:

• "After 2 weeks noticed the car was letting rain water in near the boot."
• "THEY ARE SCAMMERS, FULLY CHEATING CUSTOMERS AND ALL CAR'S HAVE HIDDEN FAULTS."
• "Faults found immediately that had supposedly been checked before we bought it."
• "The second I got in the car outside the dealership the engine management light illuminated."
• "Shocking dealership, absolutely pressured, car has had to have over £2750 worth of fault repairs within 12 months of buying from here."
• "Sell you a car thats already needs work doing to it."
• "I was sold a car which had a broken engine within 2 weeks of purchasing."
• "Bought a car and after 3 thousand miles, I had to have the clutch replaced."

Customer Service

Pros:

• "Friendly service, not one of those places where you feel pressured to buy."
• "I was welcomed by jack at the entrance who was very polite and professional."
• "Staff lovely and very helpful. Would recommend the Trade Centre in Rochdale to any future car buyers."
• "Great experience, your met at the door and you can casually work round being shown cars and getting info on the ones you like."

Cons:

• "Was advised there is no return policy when a car is bought."
• "Customer service is abysmal."
• "Poor service. Essential info not passed on when going to collect the car."
• "Wouldn’t recommend buying from this place and is must avoid. Customer service is abysmal."
• "After asking what would happen if we drop the car off we were told not sure and it’s a possibility it could take a while."
• "Brush u to a side, aftercare is disgusting, team is not compromising my situation that they have sold me a faulty car."
• "Very misleading service."
• "AVOID AVOID AVOID ⚠️⚠️⚠️⚠️ If I could put 0 ⭐️ I would they don’t even deserve 1 star."

Price and Value

Pros:

• "Last week took my granddaughter to buy a car. Reasonable price."
• "I managed to haggle the price down to a more reasonable price."

Cons:

• "All overpriced too. It's legitimately left me broke."
• "It was priced £3500 over the cap clean retail value."
• "Found the same car for over £1000 less and with at least 10000 miles less at other places."
• "A friend has just bought a car for £10700 and the same car is in autotrader for £8300."
• "I found the perfect car in the Rochdale branch. It was priced £3500 over the cap clean retail value."

Sales Experience

Pros:

• "Friendly service, not one of those places where you feel pressured to buy."
• "I was welcomed by jack at the entrance who was very polite and professional, explained everything and gave us enough time to walk around and look at the cars."
• "Great experience, your met at the door and you can casually work round being shown cars and getting info on the ones you like."

Cons:

• "When you walk through the door you get pounced on by a salesman who shadows you around."
• "Bit of constructive criticism - the sales team needs to have some process regarding who and when a member of staff has rang a potential customer. I’ve received 14 calls, 4 voicemails, text messages and emails since Friday."
• "Wouldn't recommend While the sale was great around 3 weeks ago. The after care has been awful."
• "Joke of a car sales garage. All there bothered about is getting your money no after car to there customers or anything."
• "Prices quoted on radio, adverts on bill boards and TV boast 2017/18 fiesta, Corsa at £4799, this is complete rubbish."