Mountbatten Car Sales Reviews Summary

Customer Service

Pros:

• "Their relaxed, friendly approach and helpful attitude really made buying my car an easy, stress-free experience."
• "Liam did all within his power to help me get the deal I really wanted!"
• "Liam and his team could not be more friendly and helpful."
• "The staff we had dealings with, Liam and Richard could not have been more helpful - polite, cheerful and knowledgeable, they offered a non-pressured sales experience!"
• "Everyone there was lovely and friendly, great customer service and would happily buy from them again!"
• "Their after sales service is superb nothing is too much trouble for the team at Mountbatten Cars."
• "The guys who came to pick up the car were really helpful and friendly."

Cons:

• "Steer clear of this cowboy company."
• "Massively disappointed, waste of my time and really changed my perception on your customer service! Very poor gents, thought you would of learned lessons from previous reviews but clearly not."
• "The dealership operates under a dis-honest sales manner which causes confusion for what is expected when it comes to purchasing a car."
• "Nice guys but after service to be desired."
• "Liam is not responsive to issues and has poor communication in after sales."
• "Don't be fooled by their nice guy front."
• "Avoid this place like the plague would give minus stars if I could but have to give 1 that is not deserved time wasters."

Vehicle Condition

Pros:

• "Friendly, trustworthy service and the car is in great condition."
• "We purchased a 2015 Mazda CX-5 Very Nice Clean Car great condition they really want to do right by their customers car was competitively priced."
• "The car that I finally purchased was in excellent condition and very good value for money."
• "The car was absolutely immaculate, clean and all mot advisories had been carried out."
• "The car was in great condition."
• "The car was in mint condition."
• "When I collected the car it was gleaming because all scratches were removed."

Cons:

• "The cars all looked dirty had scratches and dents and some with worse problems."
• "Looking underneath the front bumper it was clear to see it had at some point been in a bump as the underside of the bumper and the engine cover was damaged in places and missing bits of plastic."
• "When we collected the car it had not been cleaned and we found mold in the seatbelts and sauce tipped everywhere."

Integrity and Honesty

Pros:

• "A car sales with good service and integrity."
• "I had a few issues a week after I bought my previous car from a dealer in London, so integrity is key for me and Mountbatten cars proved that."
• "Richard was very polite, friendly and honest. No pressure to buy."
• "If you’re looking for a new car, this garage seems like an honest and caring place to do business."
• "We bought a Mini Jcw from these people this morning. Liam is the most honest upfront car dealer i have ever met."
• "Liam in particular was professional and friendly."
• "Highly recommend this garage."

Cons:

• "Extremely disappointed with Mountbatten car sales, came to a verbal and signed agreement and secured a vehicle with a deposit using my van in part exchange, the following day I was called saying they weren't going to honour their side of the part ex."
• "He made my wife feel very uncomfortable and she felt like he did not want us there to buy the car she wanted."
• "We travelled 200 miles to look at a car...they told us they had sold the car we where going to look at 20minutes before we arrived."
• "They weren't prepared to help saying I should have gone to them 1st it was 11pm the night before and I was stuck!?"
• "Liam decided it was not his problem and would not contribute."