"The service we received was first class From Arshad, Zaf and Brian who all looked after us through a quite traumatic time."
"Our advisor Saf was very helpful and gave us all the information we needed."
"Saf was very friendly and helpful, I was able to test drive the Mégane before I made my decision."
"Saf is a very genuine man and nothing has been too much bother."
"He is so fast at responding and always polite and helpful."
"The salesman (Saf) and sales manager were down to earth and very helpful."
"Saf was extremely helpful throughout the whole process and kept me informed on the progress of the car."
Cons:
"Do yourself a favour and buy elsewhere."
"They are refusing the refund and not admitting the car was faulty and want me to pay £25 for storage!!"
"Now they are refusing to refund my money, all after I informed them 48 hours from collecting the car."
"Do not buy from this garage, the after sales care is non existent."
"All I can hear from them is 'we will call u back'..... but they never did."
"Please avoid this company for your own good and safety."
"never again!!!! :-("
Quality of Cars
Pros:
"Two weeks in and car is doing well with the added benefit of after sales support to address any issues."
"they prepare used cars for customers to a very safe standard"
"The car was in even better condition when we picked it up following our initial viewing, they really look after the customers."
"Bought a Renault Mégane from MK Automobiles yesterday, for me this car had already sold itself due to the way it was presented, low mileage and low road tax."
"Love our new car, drives perfectly and smoothly."
"Got my car from here about 3 months ago when I went to pick it up it was immaculate throughout."
"I am hugely impressed with the condition of an 09 plated car, it far exceeds my expectations."
Cons:
"Bought a car from MK, cars brilliant, good condition, only problem I have is the clutch isn't in brilliant condition as was making a slight click noise only a month after having the car."
"front seat was broken when purchased which they tried to fix by replacing seat which had been sat in an extra 40000 miles"
"They sold me a car with multiple botched bodywork repairs."
"Sold me an overpriced car on finance which had an issue within the 3 month warranty."
"All seemed fine until the mot 3 months later when the car failed on what was one of the faults reported."
"A month later the car develops major engine failure."
"the interior of the car smelly and dirty"
After Sales Support
Pros:
"Was quick with getting the car a new MOT and service also a valet."
"MK offer a fee free MOT for life and advised they are only at the other end of the phone if needed."
"Fault was fixed (turned out to be quite an expensive job and no issue at all with them just fixing it or quibbling about the cost etc)."
"any problems with the vehicle will be fixed and serviced before we take the vehicle away"
"Fault identified and booked in the week later as it wasn’t an immediate issue."
"The car was handed over only after clearing out any advisories on MOT and voluntarily fixing some faults."
"they also gave us a 12 month AA braked down cover at no extra cost"
Cons:
"EDIT 2: Do not buy second hand from here! I have recently been found my car is faulty and I should not be using it - the head gasket may be blown."
"6 months later another of the reported faults has cost us over £300 to repair."
"When i got back to MKAutos, they were not willing to recover it back claiming it was too far."
"We paid over £200 to replace a faulty part."
"We reported a number of faults with our car within a week of purchase but were given numerous excuses as to why the workshop couldn't take the car in to investigate."
"In both cases our local mechanic has advised that the parts appeared to have been tampered with to ensure a quick fix."
"MK motors offer a 3 month warranty and in our case we feel that we were fobbed off until close to the expiry of the warranty so that a quick fix could be performed to avoid any expense to them."