Address: Mill Royd St, Brighouse, HD6 1EY, United Kingdom
Phone: +441484819529
Rating: 4.5
based on 137 reviews.
Customer Service
Pros:
"Richard however didn't pressure me to make a hurried decision."
"The team were friendly and knowledgeable when I came to visit, and there was no pressure regarding the sale."
"These guys are great! Not your usual pushy car sales people at all."
"Very friendly staff in the office and no hard sales!"
"Upon arrival I was able to casually browse the cars on display at my leisure with no pressure from the team."
"Carl was the salesman that dealt with me and was very pleasant, not pressuring me into the purchase."
"The sales team I encountered were friendly and knowledgeable."
Cons:
"would never buy or recommend these again! off to court now for interest - cost of repairs and my money back."
"They told him at the time of purchase that it had a slow puncture and they would fix it but never did."
"When I wrote an email to ask for recompense for what I felt was an unjust expense on my part in the first 24 hours of ownership when selling me a £3k motor with a faulty battery, this was declined."
"I contacted them back then but nothing was done."
"The response we got was shocking! Basically we were told to deal with it and there was nothing they would do, as we didn't take out the 'extra warranty' it was our problem."
"We rang the dealership to tell them the issues we were having to be told it's nothing to do with them and they basically shrugged us off."
"Refused to give money back going through small claims court. AVOID these cowboys."
Car Quality
Pros:
"Car is great. Highly recommend!!"
"The cars are of high quality and have been well-maintained, making for a worry-free driving experience."
"The car is amazing and fully spotless throughout along with no faults."
"Vehicle was as described and runs like a treat."
"The car was exactly as it appeared on the website, nothing had been hidden, omitted or disguised."
"Bought an 05 plate Fiat Panda over 8 weeks ago and happily commute 45 miles per day."
"had a few test drives and came away with a great 10 year old seat that is in mint condition and runs like a dream."
Cons:
"Now, the breaks have gone and cost him another 205 pounds."
"Now just over 30 days since we had the car, it's developed an ECU fault which is going to cost us another £400 to fix!? Total joke!"
"However it is now just under 4 months down the line and I’m having to pay nearly £600 to get it repaired as the engine has corroded so much."
"after 3000 miles of driving 2 engine cylinders failed, rocking up a repair bill of £2500 to fix it, forcing me to scrap a car after only owning it for 8 months."
"However our car has recently broken down and needed extensive work, brakes, suspension, exhaust, fuel pipes and the fuel filler neck all needed replacing."
"The car had many many issues with it. From the central locking not working properly and one door always been open to the gearbox sticking when moved side to side."
"Been told by the garage I would have to keep taking the car to the garage as they have given me a huge list of faults that I will have to 'chip away at' over the next few months."
After-Sale Support
Pros:
"Want to thank him for a hassle free transaction."
"I can't thank him enough he went out of his way to get things sorted for me."
"Was happy with the price, and Rob even took it in for a little body work."
"After telling them we would return the car if it wasn't sorted they told us to bring it in and they fitted us a working light fixture."
"Had a few mechanical problems after a few days and the guys were helpful and the problems were sorted."
"Both Carl and Nigel were great and got it looked at straight away by a mechanic."
"Would also like to thank the guys at Trade Car Outlet my car had a small electrical fault and I called back to the garage to tell them about it they took the car off me sorted the fault and I am now back driving my new to me car."
Cons:
"I was ripped of by this dealership who sold me a car with a broken exhaust and electrics."
"bought a range rover £8990 - died within 48hrs had to pay to have diagnosed and parts."
"I believe the garage R&J Cars are falsifying service history on their vehicles so I didn’t even bother going to look at the car due to the dishonesty."
"The extended warranty we were sold doesn’t seem to cover anything as it is deemed to be due to 'wear and tear' so that was a waste of money as well."
"So far my bill from the garage is £565 despite paying for an extended warranty on the car which apparently covers nothing."
"The actual 'free' warranty you get with the car is pointless, it has a max claim value of £250 and only covers if your engine or gearbox blows up."
"However our car has recently broken down and needed extensive work... when the garage called Autoguard and found out we couldn't get any money for repairs the garage told us that the warranty wasn't worth the paper it was written on."
Value for Money
Pros:
"Did a part exchange here, got a very reasonable price for my old car and good deal for my new one."
"Saw it a few days later after checks, MOT and valet. Exactly what I wanted and, after a good test drive, it was mine."
"The car I bought was great value for money."
"Went one day to look at the car and within the next day the car was mine, no deposit needed just said that I wanted it."
"Great for reasonably priced cars. Helpful staff. Would recommend this car outlet to anyone."
"Excellent service really came away confident and happy that I'd been sold a good car at a good price."
"I’m really happy with my new car and would certainly recommend to others."
Cons:
"I WOULD NOT RECOMMEND THESE PEOPLE TO MY WORST ENEMY."
"I personally would avoid at ALL COSTS!"
"I was extremely disappointed there was no chance of negotiation on price given the missing parts and the things that hadn't been done or rectified."
"AVOID!! Paid 2k for a car with faulty dual mass flywheel and engine light had been wiped before sale."
"Bought a car 3 weeks ago, paid for a service and the extended warranty, 3 weeks and 150 miles later and the clutch and the brakes have both gone."
"These people sold me a car in a DANGEROUS condition with a FAKE MOT."
"This Company are absolutely disgraceful! They sold me a vehicle that was unfit for the road."