Woods of Wirral Motor Company Reviews Summary

Customer Service

Pros:

• "Aidan and the team were bloody great!!...very helpful team, buy with confidence!"
• "The process was explained to me and was completely hassle free."
• "Aidan was very helpful right through the buying process."
• "Fantastic service. Professional, Great personalities and really friendly staff."
• "A real pleasure to do business with, Mike was very helpful with my enquiries."
• "Aidan was so professional to deal with."
• "Excellent service, friendly, helpful and knowledgeable."

Cons:

• "They soon pass you from the sales team to their ‘aftercare’ service that is hard to get a response from and has no interest in resolving warranty issues."
• "Warranty has proved to be worthless, they will leverage you needing to bring the car back to them if any problems."
• "Not completely honest sellers, would not trust them and would make sure to check the cars thoroughly."
• "Very poor customer service selling MINT CONDITION CARS WITH FAULTS."
• "Will not fix a fault to my car as they state it's a used car and nothing they can do about it."
• "BEWARE their description of Full Main Dealer service history."
• "Did not honour their duty to attempt repair at all... They gave me the run around, failing to return calls, passing me between people."

Vehicle Quality

Pros:

• "The car was as described and Neal made the purchase easy and smooth."
• "Bought a Mercedes-Benz from Woods of Wirral, Aiden was very helpful, the car was ready to pick up in a few days and was if pristine condition."
• "The range of vehicles available is great, anything from compact cars, to one off collectors cars, all with warranty and in great condition."
• "The vehicle is still in a pretty good condition considering its age."
• "The car is immaculate and feels like new."
• "Car was as described with great spec and full history."
• "Exceptionally well presented vehicle - it is used so it won't be 100% blemish free but this was very close to being perfect."

Cons:

• "A very close call, I would have hated to have dealt with their aftersales if this is how they treat a potential customer."
• "Terrible place to work! No staff due to mistreatment of people who work there, under paid massively, and to top it off they rip every single customer off with the prices off their vehicles!"
• "May need to make a complaint to trading standards."
• "Not sure why there was no interest from the dealer but I certainly can’t echo all the positive reviews here."
• "A terrible car company to deal with. Aidan Fitzsimmons offered me the wrong price to buy a car which he later told me was falsely advertised."
• "They sold me a car with ApplePlay that Land Rover advised doesn’t work potentially due to broken module."
• "Over 6 months, I receive numerous electrical faults, find out a rear wheel was welded/repaired and the small crack repair at the front, was actually from a much bigger accident with more damage behind the bumper!!"

Staff Attitude

Pros:

• "So unbelievably happy with the purchase of my car, the service was incredible with the most loveliest staff."
• "Great cars, great service, the staff have a 'can do' attitude and are open, honest and helpful."
• "Aidan, who was the person that we met, was very professional and friendly and gave us time to see the car our own before the test drive too."
• "They gave me a reasonable trade in value on my car and didn't push or give the hard sale like I've experienced in other dealerships."
• "Aidan was really positive and helpful from the start."
• "Aidan is a gentleman - no pushy sales."
• "Aiden had a way of reassuring me that all would be great."

Cons:

• "I walked away pretty annoyed having travelled over an hour to view."
• "Feeling extremely let down and disappointed with this service."
• "Very unsure about the sales technique on the first visit, especially having two children with me at the time."
• "VERY RUDE AND DISRESPECTFUL COMPANY AND PEOPLE."
• "Never had such a bad experience of buying a car."
• "Very disappointing experience."
• "AVOID AVOID AVOID!!!"

Recommendation

Pros:

• "Would highly recommend woods of wirral."
• "I would definitely deal with them again! Thank you."
• "Wouldn't hesitate to come back here or recommend to others."
• "I would 100 percent recommend them."
• "I have just bought my vw from woods of wirral and would recommend the place to anyone."
• "Very highly recommended."
• "Would definitely deal with this company again."

Cons:

• "Avoid this garage at all cost!!!!"
• "Never ever would I recommend nor would I use this garage again."
• "Terrible Customer Service."
• "Sorry you've lost my sale and would not recommend to anyone."
• "You'd do as well to buy private as to buy from these guys. Save your money."
• "Wish I never bought car paid 12000 for golf that needed £1900 worth of work after 2 weeks the dealer washed hands of it and said not our problem."
• "Never had such a bad experience of buying a car."