The Old Scalby Mill Ltd Reviews Summary

Staff and Service

Pros:

• "Lovely friendly staff and a beautiful location."
• "We met the owner & staff who really were fab, it was almost like meeting up with old friends."
• "Staff are really nice, and good selection of ales."
• "Staff really friendly."
• "Fabulous customer service, staff extremely welcoming and friendly."
• "The staff are fabulous and super helpful."
• "Service was great staff very good and quick."

Cons:

• "Service was rather lacking."
• "Given that the service here was awful."
• "Worse service ever!!!"
• "Service was abysmal. Took at least 30mins to take an order and about another 15 mins to get our drinks."
• "The young waiting staff were v inattentive."
• "Waited 45 minutes before the staff delivered our drinks!"
• "Firstly the staff are rude. Not a single smile, conversation or ounce of customer service."

Cleanliness and Hygiene

Pros:

• "Food tasted amazing and it was lovely and clean."
• "The pub is lovely, spotlessly clean & has a real warm & cosy feel to it."
• "Food tasted amazing and it was lovely and clean."

Cons:

• "The table was filthy so much so I was sticking to It, no-one was cleaning the tables."
• "The menu cards were dirty and so were the tables."
• "Toilet floor slippy and slimy with an overpowering smell of air freshener."
• "The place on whole is scruffy."
• "The staff member that brought our cutlery had dirty hands and looked very scruffy for serving."
• "The whole place has a grubby feel to it."
• "The restaurant was grotty with uncollected plates from previous peoples meals."

Food Quality

Pros:

• "Always good food and a decent pint right next to the sea, they do the best homemade chips."
• "The food was delicious and really decent portion sizes as well."
• "Food was lovely & generous portions."
• "Nice beer selection, delicious food. Staff is also very friendly."
• "The food is really tasty and inexpensive."
• "Food was homemade and delicious, amazing quality and excellent value for money."
• "The food was all prepared to order and was top quality."

Cons:

• "Luke warm peas, over cooked scampi and lame amount of chips."
• "Food was fine, but uninspired."
• "Not worth the money ,, steak pie tasted ok but tinned peas and not a lot of steak and water gravy."
• "The food was quite small portions, basic and some was horrible."
• "The fish was dry and the frozen chips half cooked and soaked in oil."
• "The beef burger chips and onion rings was the worst I have had in 78 years."
• "Rubbish tasteless food took an age for it to come king prawns were extremely over cooked."

Value for Money

Pros:

• "Called in for lunch with a part of 6 adults and 1 toddler, meals were excellent, great value for money, all freshly cooked and all came together."
• "Very generous portion sizes too."
• "The food and drink is fairly priced, by no means a bargain, but for the view and hospitality it's great value."

Cons:

• "Prices were very high. City centre prices."
• "Expensive for poor food."
• "All 4 of us found the food tasteless and overpriced for what we received."
• "Very pricy for what it was as well."
• "Would not go back or recommend. £45.45 with dinks. Ripped off."
• "Double bourbon and coke and a pint of local beer £14. Complete rip-off."
• "Biggest let down was getting to paying to be asked full price with no Eat Out to Help Out discount running! Baffling!?!?"

Atmosphere and Location

Pros:

• "It was a beautiful early evening when we visited so we decided to sit outside."
• "Lovely pub next to a river running in to the sea."
• "Nice location by the sea side -plenty of rock pools to go exploring close by -plus the river outlet and its pool."
• "Family friendly, and very convenient for the Sea Life Sanctuary."
• "Lovely place for an afternoon break, you can sit outside, inside, and there is a little conservatory."
• "Great location. The sea is just one minute away."
• "Splendid views across the North Bay. Access to Cleveland Way cliff top walk."

Cons:

• "Very over crowded tables, difficult to get wheelchair or pram inside."
• "It was ok until they put four tables together down the middle of the room restricting space for others."
• "Drinks a bit expensive."
• "This is the most expensive pub I’ve been in and it’s a refurbished dump."
• "No acknowledgement from bar person, no please or thank you."
• "COVID 19 is a very big risk here as there is no cleaning being done between customer and no proper ppe was being used at all."
• "The whole place looks very very tired, unclean and run down."