The Tyre Shop Reviews Summary

Customer Service

Pros:

• "Really friendly staff, with an excellent selection of tyres / rims"
• "I wish other tyre shops would learn from their quality service."
• "If you want 100% customer service this is the place to go."
• "These guys really work with passion and when people work with passion you'll only get the best service"
• "Customer service is always A1. Staff are friendly, easy to talk to and never back down from help."
• "Claire's enthusiastic and accurate customer service was the difference between this supplier and 3 that others I called."
• "Very helpful and honest customer service."

Cons:

• "After 4 hours of waiting extremely annoying staff spent 20 minutes looking for a tyre which all the time was in front of him anyway."
• "The guy behind the counter was swearing and saying stupid things to customers."
• "Terrible service, waited for nearly an hour and a half."
• "1 hour for a repair come off it as a result to this I missed my appointment."
• "2 hours for a set of front pads on my taxi ffs, excuse no ramp available"
• "They just take your car and find you 10 more issues and racketeer you with 'this is on the legal limit' if you do not want to pay for the extra issues."
• "THIS GARAGE TOOK NO RESPONSIBILITY AND DENIED IT WAS ANYTHING TO DO WITH THEM."

Pricing

Pros:

• "Very competitive pricing as some were charging more than 50 just for the front wheels."
• "Prices still reasonable"
• "Instead, a quick £30 repair and they're now running like new."
• "100% recommend this place, friendly staff they know their stuff and reasonable priced."
• "the price is very reasonable they give you a few different options"
• "It is competitively priced if not better."
• "Price was very reasonable too."

Cons:

• "Not great deals. Despite replacing all my 4 tyres, they still charged me for new valves whereas others offer it inclusive."
• "prices are a rip off also"
• "I do think the cost of alignment was a little higher than it should have been."
• "The tyres are overpriced."
• "Only go here if you have extra money and time to waste."
• "At my last visit I have discovered to have a instant price increase of 40%"
• "Looks professional but really dont know the basics of mechanics and prices are a rip off also"

Professionalism

Pros:

• "Very professional service from knowledgeable staff."
• "Workmanship is professional and always swift with work."
• "Most professional business transaction I've experienced this side of the pandemic."
• "One of the most professional garages I have visited."
• "Very professional service with a full report shown of the condition before and after."
• "Very professional staff, reasonable prices"
• "Professional work and they don't try to rip you off."

Cons:

• "been a good customer in the past, I’m done!"
• "I believe I was sold faulty tyres knowingly to get the sale and out of their shop"
• "Broke my locking wheel nut, so only 3 of my wheels were balanced, then left me to drive home with a flat tyre."
• "Will never be going back and will not recommend to anyone."
• "Overpriced/ expensive/ unprofessional had one the the colleagues there speak very rudely on the phone."
• "Complete disappointment, waste of time and money!"
• "Bunch of cowboys working and running this garage"

Facilities

Pros:

• "They do however have a comfortable and nicely themed waiting room."
• "Great, friendly and efficient service. Plus there is a nice waiting area within the shop with TV's, an X-Box, magazines, etc."
• "The waiting room, which was really homely and had a coffee and tea facilities."
• "Large, comfortable and 'covid friendly' waiting area."
• "Very spacious waiting area with cosy comfortable sofas and TV's to keep you occupied."
• "Free wifi in the lobby, nice waiting area with Tv's and drinks machines."
• "Large waiting area, refreshment machines and TVs."

Cons:

• "5 hours in total waiting for one tyre to be replaced?"
• "There is only terrible paid for coffee available for customers."
• "Bad vibe in workshop/waiting area."
• "I had to wait 3 hours for my tyres to be changed without a drink to be offered as had no change."
• "I told my 85 year old mother to go there yesterday as she had 1 flat tyre where she was told she needed 4 tyres."
• "Shocking place went there for puncher was told it was the alloy wheel said they can fix it 30 pound later."
• "2 hours for a set of front pads on my taxi ffs, excuse no ramp available"