South Hereford Motor Caravan Centre Ltd Reviews Summary

Customer Service

Pros:

• "Everyone was very accommodating and happy to help."
• "The staff were fantastic & really helpful - special mention to Terry who phoned another garage / tyre supplier & arranged for a tyre to be collected & fitted for me."
• "The staff were really friendly and helpful, they kept me updated all the way through."
• "Dean really explained the options well, gave us time to look around ourselves."
• "The staff that handled my many concerns, Shaun and Kristian are so knowledgeable and not at all pushy but patient and understanding of your needs."
• "Staff honestly couldn’t do enough. Friendly, professional efficient and went out of their way to make the whole experience amazing!"
• "The staff and the service were excellent. Being first timers we had lots of questions and nothing was too much trouble."

Cons:

• "We encountered numerous sales staff who claimed they had the cheapest, cleanest van in the UK, even when the faults were pointed out to them they maintained their stance."
• "This is the second time in 4 years I've tried to buy a motorhome from them - they just don't want to know."
• "Very unfriendly, having passed this establishment many times my wife and I promised ourselves that if the opportunity arose we would drop in have a look at the stock on sale etc. all vehicles were locked."
• "The greatest source of irritation is the failure to respond to emails since, while they may be busy at a particular time, there is no excuse for ignoring emails."
• "Not good, wont be going there again! Make you feel very un welcome."
• "The after sales team are rude and refused to look at our van!"
• "Shocked at the way they treated me."

Sales Experience

Pros:

• "I liked the tidy site and the handover with a tick list of all the things that had been checked."
• "Really helpful and friendly. Showed us around some options and let the kids checkout inside all the vans."
• "We bought the MH and can honestly say that the procedure from start to finish was professional and friendly."
• "Nothing too much trouble, no pushy sales, fair price."
• "We would have no hesitation in recommending them as their attention to detail, quality service and personal attention could not be faulted."
• "Couldn't be happier with my new motorhome and the whole buying process."
• "We bought a new Swift Bessacarr at the Show in the NEC Charlotte the sales person was so helpful and no way pushy."

Cons:

• "They dont want to sell to you unless you own a van already, how does that work?"
• "Don't waste your time visiting this place as we were told on the gate you have to book an appointment and already own a part exchange."
• "After doing our research we went to buy an Auto Roller - they've put us off that idea!"
• "Called in to South Hereford Motor Caravan Centre only to be greeted by a closed gate with 'Viewings by Appointment Only' on the gate."
• "We travelled over 30 miles to view some motorhomes only to be turned away."
• "Been caravaning a number of years now looking at buying a motorhome. Drove 35 miles to look at south Hereford motor homes only to fine them all locked."
• "We will not be 'making an appointment' to visit this motorhome centre and will purchase elsewhere."

After Sales & Service

Pros:

• "We’ve used the service centre for some warranty jobs and servicing and can only say they’ve been excellent every time."
• "Our recent service was carried out in the new service centre, and was done efficiently, properly and cleanly as usual."
• "Work was completed and the van was washed clean and ready when we returned to collect it."
• "The aftercare service has been second to none too."
• "Graham was extremely helpful in assisting us over-the-phone, with an issue we had with our caravan whilst we were on holiday."
• "The team provided excellent advice regarding extra fittings."
• "Had a problem with wiring on my motorhome jim fixed it in no time. First class lovely people will return."

Cons:

• "On our first trip out we were disappointed to find the step alarm had malfunctioned and we could not turn it off so had to disable it."
• "However that experience has not been carried over into the service department. The motorhome is due for its annual service and has a number of issues that need to be addressed under warranty."
• "They would not look at my van and wish not to take on any issues as my van had not been serviced by Swift main dealer or Fiat main dealer."
• "Only concern was that they did not check the Leisure battery before we bought it and had to change it as it would not hold a charge."
• "Brought a new van which we love but had to return the van for a few minor points!"
• "Despite suffering an unfortunate breakdown on our first major holiday, SHMCC fixed it for us free of charge."
• "Me as a person was trying to sell my Rv ... so what I did is put a deposit down on the one 669 black edition which is up for sale now ... can’t sale my Rv ... so company took £2000 pounds from ... me and did not give it back so ... take care with this company."