Leisure First Reviews Summary

Customer Service

Pros:

• "Cameron and the team provided excellent customer service, advice and guidance to make the process as smooth as possible for us."
• "Ordered a cover for our Eriba Puck over the phone with Tony who was very helpful and pleasant."
• "Charmaine dealt with the whole process and all our questions fantastically. Her knowledge of Eribas is incredible."
• "Cameron helped us all the way, he is very knowledgeable and gave us time to make our decision."
• "Thank you to Cameron and Leisure first who have been amazing and very supportive as we are complete newbies to the whole caravan experience."
• "The sales team were very helpful, friendly and knowledgeable, and not at all pushy."
• "Hayden could not have been more knowledgeable or helpful."

Cons:

• "We would never use this company again as it is clear they focus on sales to make the maximum amount of profit and do not provide any proper after care service."
• "We rang as it was under warranty and they agreed to repair. As we live a long way away we asked if they would collect and deliver as they do when they buy. The answer was no."
• "We arrived home opened the van to discover the bathroom blind was hanging off, all our covers, cushions and carpets were slung in a heap in the corner."

Product Quality

Pros:

• "The stock level was fantastic and although ours is 3 years old, it is like brand new condition."
• "The 430GT which we bought from Cameron is excellent, totally great condition and is exactly what we needed too."
• "The van supplied was right up to our expectations."
• "The van itself (a Troll 540) was in pristine condition."
• "The caravans are turned out to a very high standard."
• "The van arrived in perfect condition and spotless inside and out."
• "The caravan itself is fantastic and can't quite believe how good condition it is for a 5 year old van."

Cons:

• "7 weeks later the paint bubbled on wheel arches and clusters, we have never used the van to go away yet."
• "Our approved used eriba was approved to what standard? There are no details of this on their website or inspection criteria."
• "We were buying a caravan manufactured in 1999 and inevitably there are going to be a few little things that aren’t quite right."

Delivery & After Sales

Pros:

• "Great surprise to get it delivered all the way from Bournemouth to near Inverness the next day. Cover excellent."
• "Leisure First’s response was exemplary with the van being picked up from our home 330 miles away."
• "After sales back up has been exemplary - super efficient and friendly."
• "Cameron promised to have it collected, sorted and returned."
• "The team at Leisure First ALWAYS answered the phone, phoned me back when required and answered any email questions promptly, great customer service."
• "After sales any niggles have been were sort quickly and efficiently."
• "After sales queries were dealt with promptly and helpfully and Cameron sourced a couple of outstanding parts very quickly for us."

Cons:

• "We had a couple of very small issues which were dealt with immediately."
• "During the first outing in our Eriba, we had a few niggles with our van, and Hayden went over and above to help get these resolved."
• "We bought an approved used eriba from leisure first and buying experience good although you cannot pay by card have to do bank transfer due to them not wanting to pay charges."