Pearman Briggs Leisure Ltd Reviews Summary

Customer Service

Pros:

• "Faultless customer service & they guided me through the whole process and any additional help we needed."
• "The whole experience was brilliant from the moment I walked into the showroom."
• "Excellent service from start to finish."
• "The time and attention that we received during our handover was first class."
• "The service we received at Pearman and Briggs was second to none."
• "All of the staff were polite, really helpful and friendly."
• "The customer service we received from Evans and Dan went above and beyond what one would expect."

Cons:

• "I found the staff rude and unable to come off their phones to give me any help or service."
• "Worst experience, most upsetting experience- don’t ever buy from Pearson Briggs."
• "Horrible company only care about money and ripping people off."
• "The company director Andrew was positively rude during our final telephone conversation."
• "They will happily take your money but there is no service if you face any problems."
• "Very disappointed on some of the used caravans, advertised as mint great condition. Only to find 3 caravans that we saw, 2 where people had smoked in them and the other one dogs hair everywhere and smelt very strong."
• "Now they won’t return his very large deposit they took from him."

Sales Experience

Pros:

• "Dan was hugely knowledgeable and incredibly patient with us."
• "First class service by Dan from start to finish when buying our caravan."
• "Really helpful from Evans in the NEC, in fact Evans personality and approach made me buy from them."
• "We bought our first Buccaneer from Dan & Martyn at the caravan & camping show at the NEC in 2019... We felt very comfortable buying from them."
• "Dan our salesman was brilliant no pressure at all but couldn’t be more helpful when we had questions and requests!"
• "Picked up our new Magnum this weekend, very pleased with the service from PB, Martyn & Dan couldn’t do enough for us, would highly recommend them."
• "Told to go there buy a friend, to change our van, from the moment we got there no pressure from salesman Stewart eventually picked our new van."

Cons:

• "They failed to deliver my caravan they don’t know when they will be able to deliver my caravan."
• "This company has taken money from my elderly father as a deposit for a new caravan."
• "One week prior to our collection date we were informed that the vehicle did not even have a confirmed build date."
• "Several months later they now have the caravan but my dad cancelled the order."
• "AVOID They have taken a deposit from me."
• "I am heartbroken that my mother has had to deal with this and please please if you are thinking of buying a motorhome or vehicle don’t go here."
• "What they have done to my mother is both cruel and wrong!"

After Sales Support

Pros:

• "Pearman Briggs provide excellent after sales customer service."
• "The after care we have received from Dan has been fantastic."
• "Phil is a true credit – helped previously in persistence and not giving up on getting the approval needed for warranty work that was then completed so fast and so very well."
• "We had a slight problem with the electrics tripping but after a call to Phil at PB one of the engineers popped over, changed the Fridge element and everything was sorted."
• "A few minor issues which the team have been quick to resolve without hesitation."
• "We picked up our new buccaneer barracuda on 4th May we could not fault the service we received from Dan & Phil... had a fantastic service from Tim & Dave to sort out the problems."
• "Phil and his aftersales team couldn’t have been more helpful."

Cons:

• "After a habitation service in May/June they discovered a serious awning issue which had seriously ripped the side of the van comprising its integrity."
• "On purchase she was promised that there was slight damage, but they would fix and it was minor. The damage was not slight and the motorhome leaked."
• "The only slight disappointment was receiving our caravan and having to clean the drawers and cupboards perhaps a one-off but shouldn’t have been missed really."