Newquay Leisure World Reviews Summary

Staff and Service

Pros:

• "Obviously the staff were very friendly.. I knew this was going to be the case."
• "The teachers were really good and the atmosphere was relaxed and friendly."
• "It's good to be back, after an absence of sixteen months, due to surgery and other issues. Brilliant staff as usual."
• "The staff are very welcoming."
• "Lifeguards seemed vigilant."
• "Friendly staff."
• "Special mention about the staff they were all young but absolutely brilliant, what a credit they are too Newquay trampoline Park!!"

Cons:

• "Greeted with resentment. Changing room facility was disgusting. Mould in all corners, dirty nappies left laying around."
• "Giving free passes to migrants What about locals why should our subscribers pay for migrants your definitely failing locals."
• "Someone vomited in the pool, very obvious physical matter and colouring in the water and the staff did NOTHING."
• "The staff did NOTHING."
• "Staff absolutely miserable from checking in life guards looked miserable (a smile here and there wouldn’t go amiss)."
• "The staff were pretty rude and not very welcoming at all."
• "All 'lifeguards' had a disgusting attitude as if their presence there was an inconvenience to their social life."

Cleanliness and Maintenance

Pros:

• "The family changing rooms are nice and clean."
• "Facilities were clean and pool was decent with plenty of fun activities for the kids."
• "As far as we saw it was clean enough, tokens for lockers provided and staff friendly."
• "On arrival the establishment was clean."
• "The pool was clean and fun with a big slide and small slide."
• "Changing rooms clean, disabled parking free when asked."
• "Family changing is great and the shower was lovely."

Cons:

• "The rotating fountain was covered in some kind of warning tape, the main (orange) slide closed and looked to be being repaired."
• "The actual swimming pool had what looked like chunks of sick or food in wherever I looked."
• "The floor tiles were in desperate need of a good scrub with a hard brush and bleach."
• "The venue really needs a clean up, the hygiene is below what's expected from such a venue."
• "The walk ways are filthy, feet are black before entering pool."
• "The changing rooms and pool were filthy water was on the cold side."
• "The female changing rooms were filthy."

Value for Money

Pros:

• "Really reasonable cost to enter too but the parking can be a challenge as the meter is fresh out if the 90s only taking coins."
• "Soft play was really good. It's in the same building as trampoline park which looked fantastic though at £12 for an hour was too expensive for us."
• "We felt the entry price was fair as other local waterparks were more expensive."
• "Not too expensive. Carers go free."
• "Excellent for the price fun for the kids separate pool just for swimming and pool with a couple of slides and a few fun things nothing spectacular but ideal for younger kids."
• "Fairly priced I think and staff were helpful."
• "Its about £25 for a family of 4 and represents value for as long as you can bear the cold."

Cons:

• "Paid to go in swimming... had to get out of the pool, to reception freezing and buy a noodle which was £8!!! Scammers!"
• "Would not rate this place, really expensive, not very clean (dirty plates and food everywhere)."
• "Paid £4.60 (rip off) for parking and had to leave."
• "Very expensive way to kill a couple of hours! Parking outside the venue is charged separately and is not cheap in itself."
• "Bit of a swizz. You pay more than every other trampoline park I've been to, but then have to pay parking, of which there is bloody loads."
• "Place was good but very expensive because of our 5 admissions and to only be allowed to swim for less than 1 and a half hours."
• "I realised after I was overcharged by £6 compared to the internet prices."

Facilities and Attractions

Pros:

• "The soft play area is great for the less mobile child with single sectioned off trampolines and a small sensory area along with all the usual soft play equipment."
• "Swimming pool had two flumes and a small inflatable which our 7 year old liked."
• "Our children loved the slides and so did we."
• "The pool was lovely size for the kids and the water seemed clean, with two slides and a water spray area."
• "A very friendly and well designed facility which encourages so many with activities for people of all ages and abilities and needs."
• "This is a great indoor play area for kids all ages (including big adult kids)."
• "The best swimming pool for kids, with a separate changing area for you and your children, the cubicles are big enough to fit a pushchair in."

Cons:

• "One of the flumes was also broken and out of action."
• "The 'fun' pool didn't really excite me and my 6 year old soon lost interest in the pool itself."
• "The pool unfortunately is disgusting looks like someone accidentally spilt a ton of soil init."
• "The main orange flume was broken water canon hose was ripped out and just dangling in the water like a hose pipe."
• "The pool itself (family fun pool) was smaller than expected, the 'deep end' was about 1.2m! And the slides were smaller than anticipated."
• "It only had a tiny shallow area near the steps which we couldn't stay in with toddlers as there were moving water shooters which sprayed the kids constantly - not ok for smalls."
• "The equipment is showing signs of age and the flumes weren't open."