The Nine Giants Reviews Summary

Service

Pros:

• "Lovely, friendly service enhanced by an enjoyable and surreal experience as the evening progressed."
• "Instantly greeted by lovely bar lady, we found a table, and I used baby changing facilities, which were immaculate."
• "A great informal place, the staff are really friendly."
• "The Staff were very friendly and accommodating in fact nothing was too much trouble."
• "First of all the staff were very friendly and helpful, no complaints at all."
• "Staff were very helpful at all times."
• "Was served by Holly who was so helpful. She is a credit to your Company."

Cons:

• "Service is anything but cheerful. Also slow."
• "Rude staff and manager. Closes earlier than advertised."
• "Staff seem to resent being asked to provide menus."
• "The service was absolutely diabolical, the attitude from the front of house was atrocious."
• "Staff were disgustingly rude, the large lady on the door was particularly ghastly."
• "Poor Staff attention due to a new member of bar staff not being shown what to do and how to do it."
• "Unfortunately the staff let this pub down no management skills to run a team."

Food Quality

Pros:

• "Food came all together, was piping hot and delicious."
• "Had a great meal."
• "The Caribbean chicken skewers were lovely and I would definitely chose them again."
• "Just had their ribs, which were excellent and quite reasonably priced."
• "The food was fantastic, really tasty and great portion sizes."
• "The food here is decent for the price, I had the Stilton and Mushroom Chicken which was tasty and very filling."
• "Absolutely fantastic meal that all the family enjoyed... food was piping hot and quick service friendly staff and reasonably priced will definitely be coming back."

Cons:

• "The food has gone down hill badly and sad to say overall a party of 10 left with no intention of returning."
• "The food I ordered for my main was thick pastry on a pie and was quite hard to swallow even with gravy."
• "Waited over an hour for food when they were not even busy, food eventually arrived and was bland and overdone."
• "The steaks we ordered were full of gristle and inedible."
• "Chicken pies ordered were hard- overcooked."
• "The food isn't great quality. I'd avoid the burgers as they appear to be deep fried and were quite burnt and dry."
• "Food has taken a nose dive. Ribs were cremated, chicken and gammon again over cooked."

Ambiance & Cleanliness

Pros:

• "The pub was clean and inviting, even on a gloomy day. The tables were clean, the seating more than comfortable."
• "The grounds are well looked after. It's nice and clean in there (kitchen was to)."
• "We really love this pub as it has so much potential with a lovely atmosphere and garden."
• "Very very traditional feeling British pub which is rather to my like."
• "Lovely large beer garden outside for kids to run around and loads of outdoor seating so you can eat indoors or outside."
• "Inside is quite modern looking and clean, there is friendly service."
• "Lovely pub and beer garden. Has been upgraded over the years."

Cons:

• "Let to degrade! I took pictures just with the filthy toilets doors."
• "Whole place needs a thorough refurb to bring it from the '70s into the 2020s."
• "Sat at a table with a sign assuring us the table was sanitized and clean so left my partner with our baby whilst I went to grab a highchair. Found the stacked highchairs and found them all in a state."
• "The outdoor area is fab, but needs a good clean, it was filthy."
• "The salmon I ordered was overcooked, dry and crusty."
• "The paintwork and walls were shabby."
• "Toilets could do with a clean mind."

Technology & Accessibility

Pros:

• "Really commendable safety measures in place even if they are a pain to staff & customers alike."
• "They have even adopted a system of red lights where outside patrons carry a red light that flashes when their order is finished."
• "There is disabled access and restroom, baby changing, restrooms and a smoking area."

Cons:

• "As we wanted to order manually we were told it will take much longer because food on the app takes priority."
• "The app is difficult to use if you're ordering from outside."
• "Sorry nine giants but if this is progress i think you need to rethink this whole app business. Many older folk dont know what an app is."
• "Couldn't drink in the beer garden without the app, this affects older people disproportionately because many don't have smart phones."
• "Also I don't like the tip in app function, I always feel that 100% of the tip doesn't make it to the staff."

Value for Money

Pros:

• "Value for money for quantity of food, but not for quality."
• "Food was good, especially with the 40% off."
• "There's a lot to recommend about the food plenty of it good quality, reasonable price."
• "Very satisfying meal, and good value for the money."
• "Delicious but 45 minute wait which we didn't mind as food was lovely. Excellent price."
• "Service is excellent and lovely food. Never disappointed."
• "The food was(as usual) great and really good value for money."

Cons:

• "Very over priced, for what we were served on our plates."
• "Limited menu, small portions & food overcooked. In need of a revamp as wallpaper peeling in areas."
• "Ordered food and for what I payed I didn’t get a lot."
• "Gone down hill this place, and cashing in on 'eat out to help out' poor food and service."