"Leila on the support team has done an excellent job in attending to our requests."
"Every phone call or mail has been answered within a day and throughout the process, we have always felt respected and listened to - no matter the quantity or kind of questions we have had."
"Ellie Nicolaides handled all of our communication really promptly."
"Thank you so much to Foz at James Anderson for making the move into our first flat so easy and hassle free."
"Can definitely recommend them to anyone needing the peace of mind not normally associated with doing business in this area!"
"They were prompt in their communication and always available to answer our questions."
"Communication is easy, and if there is a problem in the house Leila responds promptly and arranges for a handyman to stop by asap."
Cons:
"These guys are the most dishonest agents I have ever had the displeasure of renting a property from."
"Rude manager who refused to accept that I had agreed with his junior to pick up keys from the office."
"This company are happy to take your money but if/when there is a problem they wont lift a finger to help."
"The one year spent in a flat managed by James Anderson was remarkably a worse experience."
"It took James Anderson more than seven weeks to return the undisputed amount of the tenancy deposit!"
Professionalism
Pros:
"All the staff (I must mention Phoebe too) are brilliant, professional and extremely efficient."
"The thing I valued most was that they know the market and were spot on when identifying the kind of buyers that would be interested and the eventual sale price."
"Michael and his team were proactive in keeping all parties informed at all stages, never pushy, but with just the right tone."
"They demonstrated a very professional attitude and inspite of my multiple requests for viewing, always supported it to the best they could."
"Absolutely professional service from start to finish."
"They really know the market and work accordingly."
"Proper estate agents who dispense sensible advice and deliver a quality service."
Cons:
"I had a terrible experience with Oliver and Aaron some time ago."
Responsiveness
Pros:
"We could reach out him even his was off. He helped us in many problems and solved them quickly."
"He never once went quiet and called me through stressful periods and was ALWAYS honest."
"Oliver and team kept in touch and were adaptive and responsive to changing situations."
"Regular updates and information and they managed to successfully push through exchange and completion before Christmas 2022."
"Michael is proactive, patient, and always willing to do what is required to keep a deal on track."
"They were very responsive and would put the pressure on both sides solicitors to get the ball rolling every time we needed it!"
"Jasmine was very quick to respond to all our questions."
Cons:
"What actually happened was that I then had to wait for various other people to view and was then encouraged to make a final offer."
"A little more transparency from the company throughout the process would have been helpful."
Knowledge & Expertise
Pros:
"Michael was very knowledgeable about the local market and the process to follow to ensure that our house sold quickly and for a good price."
"They know the area and the market very well and gave us realistic advice about what rent we could expect to achieve."
"Michael’s local knowledge and experience really stood out."
"Their local knowledge is next to none and their screening process ensured that we only ever had serious buyers coming through the door."
"From his knowledge of the local market he found me a flat that I was not aware was on the market."
"Michael-gave realistic valuation advice and accurate market intelligence."
"Michael helped to steer us through the issues and actively drove the transaction to completion."
Cons:
"Initially the service was a 5 however then began a lot of backwards and forwards movement reducing the mark to a 3."
Customer Satisfaction
Pros:
"We would use James Anderson again in a heartbeat."
"Highly recommend this agency. Especially Ellie, she was very nice. Absolutely helpful in a situation where we had some issues."
"I will certainly recommend James Anderson to anyone who asks: 'which is a reliable and trustworthy local estate agent?'"
"I would highly recommend James Anderson."
"But overall our experience was wonderful. A big thank you to Ellie!"
"We’d definitely recommend James Anderson to anyone looking to buy in London."
"Would highly recommend."
Cons:
"I was kind of hoping that James Anderson would try and make amends but there was not anything forthcoming, just a verbal apology, doesn't help homelessness."