Leonard Leese Reviews Summary

Customer Service

Pros:

• "When an unexpected problem arose at the property, Leonard Leese arrived the same day, talked it through with us, compassionately and practically."
• "Chloe was a pleasure to be in touch with, and I am very happy with my experience."
• "They respond to messages quickly, helped me find a very suitable tenant, and are clear and transparent with all their communication."
• "Great communication, always available by phone or email (even now into the tenancy)."
• "Communication is spot on and any queries answered promptly, efficiently and in a courteous manner."
• "The staff at Leonard Leese take the hassle out of letting and their customer service is superb."
• "All the staff was friendly, helpful, communicative, and timely."

Cons:

• "The most terrible experience ever!!! Poor management and telling a lie to customer."
• "NIGHTMARE FOR TENANTS!"
• "Please do yourself a favour and AVOID these people."
• "WORST ESTATE AGENT EVER. NEVER use this agent."
• "The agents' communication afterwards was horrible, not responding to questions and further enquiries."
• "The service is ridiculous and a bit rude."
• "Absolutely DISGRACEFUL service, the worst I have ever experienced from any agents!!"

Property Management

Pros:

• "The LL Team is on the ball and has kept the apartment in top conditions, repairs are done timely and knowing the London market the prices are fair."
• "Their current property management team are excellent."
• "Most importantly, they put a lot of work in securing good terms for both tenants and landlords even if it takes weeks to close the deal which you don't find easily nowadays."
• "All transactions by the Property & Maintenance department are handled expertly, giving a punctual response to any issues that need solving quickly."
• "Any issues were dealt with quickly and efficiently, and I was made aware of all options when they arose."
• "Leonard Leese have always gone the extra mile and that is what makes them my 1st choice."
• "They are highly responsive to any issues that arise and keep me well in the loop."

Cons:

• "Deposit Dispute and Financial Transparency Issues: At the end of our tenancy, there was an unwarranted attempt to deduct £300 from our deposit for damages that were not our responsibility."
• "Unprofessional and lost our trust from an early stage in the lettings process."
• "Also damage to property and incredibly rude estate agents to the list of reasons why this agency is utter rubbish."
• "Mold Concerns Poorly Handled: A significant concern was the presence of mold on wooden windows, a matter that took the agency over two months to address."
• "Delayed Response to Urgent Repairs: Within a month of moving in, we faced a serious water leakage issue."
• "Very unprofessional - agent did not tell us the address of the property, when we called the office no one knew about the viewing."
• "Being constantly hounded for last minute showings of our flat when told that they have to give us as tenants 24 hours notice and they ignore us."

Professionalism

Pros:

• "I worked with George when looking for flats under Leonard Leese. He was very flexible and made it a priority to find me an apartment as early as he could."
• "Kieran made the whole renting process extremely smooth and was always on hand to answer any questions or issues we had."
• "I've been in contact with Niall concerning viewings and even though I cancelled the viewing as I found another place the same day, I must say that he acted in a very professional and honest way."
• "They have a great team of agents who are on-the-ball."
• "Sam Okojie secured me and my friends a great property. He was extremely helpful and respectful during the viewing and has been great whilst sorting us out for moving in."
• "I was dealing with Nathan and he did his job really well - all was prepared on schedule and he managed to get the contract despite some minor difficulties on time."
• "He did an amazing job of communicating with the landlord for us and streamlining the entire process."

Cons:

• "I have had dentist appointments that were more pleasant than dealing with this company."
• "Worst experience ever!!"
• "Was supposed to have 2 visits on the same day with them. First visit they did not have the keys of the landlord and we came in the agency for nothing."
• "I rang 6 times to speak to our agent who was conveniently unavailable every time until I said I would hold until they were available in which it then took 30 seconds, so they blatantly lie to then not provide a service!"
• "RUBBISH! DON'T BELIEVE IN THE POSITIVE COMMENTS IF YOU ARE A TENANT!"
• "Their people is VERY UNPROFESSIONAL. They have many reason to screw up your viewings."
• "It takes a lot of time to get in touch with him, he's always 'very busy', and does not understand at all what we were asking for whatsoever."

Trust and Transparency

Pros:

• "The agency charges no fees, and has a range of properties for all tastes and prices."
• "Charges were explained and I had no hidden costs."
• "They answer queries promptly, provide reliable information and follow proper procedures every step of the way."
• "These guys are easy to work with, prompt in their replies, no hassle, and very professional."
• "From the first contact, through to the viewing process and the paperwork, communication was swift and clear."
• "I would thoroughly recommend the team at Leonard Leese."
• "They never fail to find suitable rents and tenants for my flats 👍"

Cons:

• "They rip your head off when you request your deposit back even if nothing is broken and the property has been professionally cleaned."
• "They will ask for deposit and fees BEFORE they contact the landlord about the offer."
• "Radio silence since receiving the holding deposit, despite multiple attempts, emails and calls, to try and reach them to confirm everything is progressing okay."
• "Dishonest and untrustworthy agency and landlords."
• "Absolutely terrible service, I was a tenant and have now been waiting for weeks for any kind of answer on my deposit being repaid."
• "No peaceful enjoyment during your stay at all."
• "This agency was by far the most sketchy of the handful of agencies I dealt with while looking for a flat."