Leaders Letting & Estate Agents Lewisham Reviews Summary

Customer Service

Pros:

• "Harrison is very flexible, patient and high responsive. Recommended."
• "I'm very satisfied with the service that 'Leaders Letting & Estate Agents Lewisham' has provided me."
• "They even gave us a lovely check in goodie bag which was a nice touch."
• "So pleased I came to this agency in particular would recommend to any newcomers as they were so helpful and patient."
• "A special mention to Sharon and Christine (who showed us around the property on her day off!) who have been incredibly helpful and personable throughout."
• "The lack of extortionate agency fees and the personal service from Tim, who was always happy to answer questions and solve any problems."
• "I've had a very positive experience with Leaders Lewisham especially Harrison Barnes. His exceptional service, prompt communication and genuine commitment to customer satisfaction have made my renting process incredibly smooth."

Cons:

• "Property management was intrusive, a lot of unnecessary communication regarding cleaning/maintenance of rented property throughout tenancy."
• "Made an appointment to view a property, spent an hour to get there but the agent (Sharon) didn't show up at the door."
• "Poor communication. Non-notification of building work consisting of loud banging and drilling noises, during lockdown."
• "The most unprofessional and rude agents I have ever dealt with!!"
• "The communication with your agency hasn't been clear or honest."
• "Their support in trying to resolve what was a hugely distressing situation that ultimately led to court proceedings and bailiffs being required was appalling."
• "I let out my flat through Leaders Lewisham and hands down it's been the worst customer care I have ever experienced."

Staff Professionalism

Pros:

• "I worked with Leaders and their Lewisham branch, since 1997 and have always found them helpful and professional."
• "Leaders Lewisham is a Lettings and Estate Agents with a difference. I have never experienced such friendly, responsive and professional service."
• "As a tenant I have been very impressed with Lewisham office professionalism."
• "Kerry Turner handles our properties on behalf of Leaders and I have always found her to be, courteous, professional and conscientious."
• "Carrie in the management team and Tim in lettings were fantastic."
• "Leaders Lewisham, especially Kerry and Harrison, have been professional and helpful throughout our tenancy. Dealing with any issues promptly."
• "Leaders are an excellent letting agent, always professional, courteous and punctual."

Cons:

• "No cons mentioned."

Support and Responsiveness

Pros:

• "Cannot wait to continue receiving such great support, I feel very happy."
• "Made our finding and moving to a new flat hassle-free."
• "Leaders service was amazing, especially if Tim Jeurninck supports you on the process."
• "Thank you Kerry!"
• "I would like to say thank you to the Lewisham office and to Hardeep Gill for dealing with the management of my property. She has always responded to my queries promptly and always provided an excellent service."
• "Amazing, professional and timely service from the whole team, mainly Mark, James, Kerry and Ilse."
• "We had an Incredible service from James and Kerry!"

Cons:

• "No cons mentioned."