"Henry has a great ability for picking up on exactly what you are looking for in your next home."
"They are very interested in and working very professional."
"He was dealing with me in such a professional way."
"All the staff I have dealt with are both knowledgeable and a pleasure to work with."
"Henry was always quick to respond and answer any questions we had."
"Both Sarah and Henry have always been on hand to answer questions and give advice."
"All agents at that I have dealt with were very diligent and professional."
Cons:
"Only dropped one star as post-sale we would have liked more regular Comms from the team and understanding of our completion date requirements."
"In the end the sale was lost due to furlough and our property rented out by Chestertons rental team within 1 week!"
"So from my experience, if you use Barnard Marcus, you will never know just how much your property is undervalued and lost in the ether through their total lack of regard."
Customer Service
Pros:
"The team were all very friendly and responsive and I would not hesitate in using their services again in the future."
"Sarah especially worked hard to keep the process moving forward, chasing both the buyers and solicitors whenever we hit a stumbling block."
"Sarah became a friend and I felt very comfortable with her, she made me calm when I was on the edge."
"After a thoroughly positive experience with Chestertons I have completely revised my opinion of estate agents!"
"Kate at East Sheen has restored our faith in agents after several terrible experiences in Fulham."
"I would recommend the team to anyone looking for a professional and friendly lettings management team."
"Sarah was the best support since day 1, tirelessly answered all of our questions & requests, diligently followed & supported the whole process, almost acted like a solicitor."
Cons:
"We turned to Chestertons after a failed attempt to sell our house thru a small local agent... Sarah and Andrew on the sales side were helpful and although we weren't able to sell, they gave me honest and helpful feedback."
Efficiency
Pros:
"Their extensive experience and expertise meant that we had accepted an offer within a month of listing with them."
"Amy and her team in lettings, especially Stephen, were fantastic in finding us a 3 year tenant for our 4 bedroomed house in East Sheen, they're still there and everything has gone very smoothly - thanks guys!"
"From my first meeting with Stephen I felt confident that Chestertons would deliver both a professional service and let the property in a timely fashion."
"Matthew and his team Sarah, Jack and Henry did a brilliant job of selling our house for us."
"Chestertons are very good, always professional, polite and know the lettings market well."
"We came to Chestertons after having a negative experience with a different agency and were delighted with the service we received from Chestertons."
"A cohesive team who worked hard to secure the sale of our property and purchase of another."
Cons:
"My flat was first sold by Barnard Marcus. (Boooooooo!) The sale was ok but their aftersales is hopeless."