"I’m really happy with your service quality and the way you treat your customers."
"Louis was exceptionally helpful and kept me up to date with the cars progress through build, shipping, pdi and delivery."
"Phil and the team at Exeter provided excellent service. They went above and beyond what was expected."
"I visited Lexus Exeter last week and found all the team to be very welcoming and helpful with all my questions."
"These guys are amazing! Whilst visiting the area on holiday with wife and kids, our RXL started to make a continuous beep warning sound that was non-stop even whilst driving."
"Philip having seen my review went out of his way to make sure he spoke to me to discuss the issues and experience we had at the dealership."
"Customer service face to face is really amazing - Sally from Customer Desk always make sure all Customer are happy and have time for chatting with mean Customer is really important."
Cons:
"Awful experience with Scott !! He was incredibly rude and came across obnoxious didn't seem interested in helping my husband and I."
"Nobody on reception. Had to track down someone who found a service advisor."
"I was given the run around."
"Unfortunately, I have to leave a review of only 2 stars... They are clearly a very busy dealership... Someone clearly doesn’t care about customer service and satisfaction."
"Awful. Went in to enquire about a car on contract. Asked about monthly payment deal, was instantly fobbed off then the salesman swapped to talking to the man I came in with about who knows what."
"I just hope they had 'time' to actually service my car properly. 😕"
"I had to constantly chase this branch for an update, whether it was after sales or the service department. Communication is non-existent from everyone else apart from Philip Copper who informed me throughout the process."
Facilities & Environment
Pros:
"The new premises offer a first class environment whether you're looking to buy a new or used Lexus or just having your current vehicle serviced."
"The coffee's good too!"
"all good felt very valued as a customer especially as a female I was pleased not to be talked down to."
"Even though the arrival was early I was met and welcomed, briefed on the process and offered refreshments."
"It was nice to see the car being worked on."
"The staff and hospitality were great."
"Staff are extremely polite and helpful."
Cons:
"As soon as I drove the car back home, it was clear that it is pulling and drifting to one side of the road."
"After contacting Lexus Exeter, we made an appointment to visit and look at a used car... Bit disappointed to find when we got there that the car we had booked to look at was out."
"A young lady said she would get someone to help with the coffee machine. Nobody ever came."
"Your decision to no longer collect and return vehicles being serviced is a poor one and certainly not acceptable or at all in line with your emails..."
"Very sad to find out Snows in Exeter and Plymouth, are no longer picking up and returning cars any longer."
"Arrived at the dealership to find that no courtesy car was booked / available - which meant I couldn’t have it done and had to rebook service for this week."
"Some confusion surrounding booking. I booked with courtesy car but when I received a call to confirm date and time they were not aware of this."
Vehicle Purchase & Delivery
Pros:
"This being our first car purchase, I must admit we were a little worried. But Lexus Exeter provided such an outstanding service that I can find no fault."
"Buying a car from the Snows Lexus Dealership in Exeter was a good experience."
"Our experience with this dealership was first class. we saw the car we wanted online, we were given a very good price for our trade in and the price we paid met our budget."
"Car arrived late August with all the latest options that wasn't on the original order which was a nice surprise."
"Picked up my rx450h on Saturday nov 4th, Phill Cooper went over the car before prep with me and we saw a few blemishes that required attention."
"The car was meticulously prepared and any issues addressed before collection."
"Purchasing a Lexus NX Sport from Lexus Exeter recently was such a straightforward experience."
Cons:
"To Lexus Customer Relations, I have recently purchased a car from Lexus Exeter - RX 450h F SPORT PRO, Reg: NV63 AOK on 03/09/21. After driving the car for a couple of weeks, I noticed that 4 warning lights had come on - ABS, AFS system, Brake system, AWD system."
"When the car got delivered, the delivery driver reversed the courtesy car onto the slabs and broke 2 of them."
"I have raised this with Lexus Exeter but little has been done to address the issue."
"While washing the car over the weekend 28th Jan, I realised that the tow bar cover socket missing."
"We were also told that Cameron would phone us later that same day to discuss a monthly Service Plan and as a general courtesy call. A week later we have not had any call from Lexus."
"I am very disappointed with the service at this branch. Had my car in for a recall, the panels were not put in properly."
"My wife rang me 5 minutes into the journey to ask if normally the interior would be dusted, yes was my reply. We arrived home and checked the interior which hadn't been dusted and only looked like a very light vacuuming and door sills filthy."